With increasing demand and customer expectations, efficient dispatch management is becoming more important for businesses to stay competitive in the industry. In a 2018 survey, 92% of respondents revealed that they wouldn’t choose the same delivery company after three or four instances of poor customer service, according to an article by Forbes. So, you can’t afford to make any mistakes in your delivery process.
Effective dispatch management is crucial for ensuring fast and flexible delivery operations. Here are some helpful tips to maintain its efficiency:
1. Automate Dispatching
You can’t possibly run an on-demand delivery service without an automated dispatching process. You get more time to plan scheduled deliveries, but on-demand couriers need to be sent out as quickly as possible. It is estimated that same-day and instant deliveries might reach a combined share of 20%-25% of the entire last-mile delivery market by 2025, according to an article by McKinsey & Co.
To keep up with this growing trend, you need to invest in an automated dispatch solution that automatically assigns orders to the nearest drivers, enabling them to reach customers within a short time frame. This software automates the flow of valuable, customizable, and time-sensitive information to ensure accuracy, accountability, and greater profits, according to Key Software Systems.
2. Optimize Delivery Routes
If you are using route optimization software, your drivers can get access to the most efficient routes in a matter of minutes. This software takes into account several variables such as driver schedule, delivery windows, weather and traffic conditions, etc. to provide more accurate ETAs. It also allows you to plan for flexible delivery schedules, thus ensuring higher customer satisfaction levels.
3. Emphasize Mobility Solutions
Many businesses are optimizing their courier dispatch process with the help of mobile devices. These on-the-go or mobility solutions offer several benefits such as image retrieval for digital proof of deliveries, real-time tracking, instant communication, and efficient route navigation. You can focus more on these solutions to optimize the courier dispatch system and increase revenue.
4. Use Big Data
With access to huge volumes of data, you can use predictive analytics to optimize your dispatch process. Big data is the next big thing for the dispatchers as you can use the actionable insights for rerouting, planning, inventory management, and even job allocation. It can also help you make well-informed decisions to boost your revenue.
Courier dispatch management may seem challenging at times. But, equipped with the right tools, you can optimize each process to ensure current and long-term profitability.