Archive for November, 2017

November 16, 2017



The courier industry is taking a new direction as a result of technology. Unlike in the past, the services are currently more flexible. Nowadays we have software such as courier tracking software, dispatch software, distribution software, courier software management, and dispatch software. In our business, we need to have these things to fully satisfy our customer. Failure to have the new trends in our business may cause us to lose our clients.

People are shopping for goods at home and in no time the items are on their premises. Therefore, as a business, we need to adapt to the recent technology to even make more transactions. All the orders we make need to be delivered with no delays; consider services from a courier company. Some of these trends include:


Due to vast usage of cellphones, the mail industry is also adapting to the mobile aspect of the services. It has started using the courier management software application in its services. As a result, the data entry into the books has been minimized. This trend provides the information of the package location and delivery confirmation message to the customers. As a business, we ought to go for the courier company that has this trend as it will fasten our services and eventually have a significant impact on our daily transactions.


In the past, it could take a while before receiving the package. Over time this type of service has been improving. A majority of companies are now offering same day delivery. For most retailers, same day parcel delivery is the best option because of its attached benefits. We can adapt to this trend and make instant orders online having goods delivered straight to our premises.


With this type of service, a customer can collect, return, and post products at any time of the day. Therefore as a business, we need to go for those couriers that are offering this service. At any particular time, we will be able to send goods to our customers.


It is amazing how a drone can be used in courier services. Recently, drones have been used to transport small items to different locations. At the moment, drones can’t carry a heavy load but with time Amazon has promised to invent a drone that is capable of carrying goods weighing up to 25 kilograms. As a courier company, we ought to start offering this service as it has some advantages. Some of the benefits associated with drones are: workforce cost is cheap, it’s very fast in delivery, and it is not subject to traffic jams.


It provides a system to place and track delivery orders of goods. Courier software gives the arrival estimation, client data, and the dispatching coordination. This type of software gives an individual the options to track and book a space for cargo on the business website. Thus it is a requirement for all business to have this in operation; this will significantly increase daily transactions and eventually lead to expansion.

For our services to be of high quality and satisfactory to our clients, adapting to the trends in the courier industry will be a great idea. Some of the trends we should have are carrier management mobile apps, distribution software, and many other trends.

An eCommerce business thrives on two factors – product quality and the robustness of its delivery network. However, with recent advancements in technology and major players driving intense competition in last mile delivery, the latter factor seems to be gaining prominence today. Fortunately, for buyers, the digitization of the entire supply-chain system, has resulted not only in faster deliveries of products, but also access to high quality products even for those living in remote locations.

In an article published in Supply Chain Management Review, it is mentioned that digitization of the supply chain has forced traditional logistics providers to automate their process. The article also says that this has led to the emergence of successful, small-scale e-commerce enterprises. A fact also stated in an article on Forbes, about the shipping strategy of small and midsize retailers.


Advantages like real-time updates on shipping, enhanced visibility, advanced tracking and uncomplicated product returns are some of the benefits that logistics providers of all sizes stand to gain with the use of courier software applications. In addition, such solutions allow the service providers to efficiently map consumer journeys, leading to greater customer satisfaction. Let’s take a look at some of the features these solutions offer:

  1. Such easy-to-use software solutions are compatible across all operating systems. They help companies to get real-time as well as historical data of their courier business. For example, an order-entry system, which allows customer service representatives to access five screens at once, allows businesses to handle more work with less manpower.
  2. Inventory and distribution software become easy to use with synchronized barcode scanners. Scheduling dispatch software allows you the freedom to create, add and delete routes in the most profitable combination possible.
  3. Nowadays, even if the client sends spreadsheets with hundreds of orders, distribution software systems can quickly import the data through a Mass Import Tool, thereby easing the process for the service provider, says an expert at Key Software Systems.
  4. Robust accounting modules help reduce invoicing time.
  5. Dispatchers can easily identify, anticipate and address delivery management issues in real time, with color-coding options for late or potentially late deliveries. Color coding also alerts dispatch to new online orders and driver communication problems.
  6. A business can partner with other businesses, in different parts of the country, by a virtual nationwide courier management network. This enhances business capabilities and brings in new clients.
  7. They run on all popular mobile platforms, with key data and communications becoming accessible on smartphones.

Companies, as a result, can have a multi-channel presence, agile processes and robust IT support, enabling the growth for their business.


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