Archive for March, 2021

Optimizing field operations is all about prompt reactions and efficient allocation and management of resources. Driven by B2C growth, it is estimated that the Courier-Express-Parcel (CEP) market will increase at a CAGR of 5.78% between 2016 and 2020 and reach $343 billion, according to an article published by Accenture. The article further states that nearly 89% of retail, manufacturing, and logistics companies agreed that e-commerce is driving the need for faster delivery.

In the CEP market, dispatch management software helps in promptly identifying, assigning, and re-assigning workforce to optimize the delivery process. Following are some ways in which dispatch software increases the productivity of the businesses:


Dispatch software allows streamlining the operation, adjusting the process as per the customer’s request, and prioritizing workers and assignments to complete the most profitable jobs. With synchronized and real-time automated dispatch-to-dispatch communications system, it allows each partner company to see critical time-sensitive information, say experts at Key Software Systems. You can also constantly monitor and communicate with your drivers from one place and inform them of any special requests from customers prior to the delivery.


Dispatch software comes equipped with features like dynamic route optimization and automation that account for potential traffic-related delays, job priority, pre-assigned jobs, and location. It also saves the time invested by teams in back-office operations while reducing errors and paperwork and doing calculations with more reliable accuracy. A good dispatch software ensures completion of maximum jobs with efficiency and allows room for more productivity by saving valuable resources.


A successful business is all about customer experience and dispatch software ensures just that for you. The increased efficiency with the help of error-free scheduling, and comparative analysis improves the entire process. With automation and access to machine learning, dispatch software is a reliable tool for providing valuable information to customers by sending timely system-generated notifications. And an informed customer is a happy customer.


One of the biggest advantages of using dispatch software is that it provides you access to valuable data. You can get detailed reports, analyze metrics, and gain insights for making important decisions that can help you improve productivity and expand your business in the future.

In 2020, the total market size of couriers and local delivery services in the United States was more than 114 billion U.S. dollars, according to the data published by Statista. These services rely on the efficiency of the field service providers and that is why the role of service dispatch software systems is increasingly becoming important.

The Courier, Express, and Parcel (CEP) market is growing at an exponential rate. It is estimated to be around 90 billion euros in North America in 2020, according to data published by Statista. It is also expected that a compound annual growth rate of 5% will be seen between 2015 and 2025. There have been consistent advancements in the courier industry and the software that optimize service delivery and support are at the forefront.


Delivery software is a digital logistics tool that helps at each step of the delivery process including planning, managing, optimizing, and executing the delivery. It is a centralized system of communication that integrates different features such as route optimization, reverse logistics, customer support, or ePOD, into one comprehensive system.

With Delivery Software, even a small operator can conveniently manage distribution across its drivers, from the first to the last mile of delivery. It is a highly flexible and customizable solution that can be adapted to match the demands of a company’s current equipment and infrastructure while improving its overall management.


Here are a few of its unique capabilities:

  • Automated procurement and shipment of deliveries
  • Efficiency at first and last-mile
  • Real-time driver tracking
  • Enhanced visibility and flexibility
  • Streamlined communication at all levels
  • Optimization and Automation
  • Mobile Apps

Using logistics software improves the efficiency and speeds up the entire delivery process. It is of great significance to the delivery companies because nearly 13% of customers said that they would not prefer to order again from the same place in case of a late delivery, according to a survey by Oracle in 2019. That is why these systems are becoming increasingly important for optimizing the delivery process.


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