Archive for November, 2020

The global logistics and supply chain market size is expected to grow from $2,734 billion in 2020 to $3,215 billion in 2021, according to a report by MarketsandMarkets Research. Although the growth rate is about 10%-15% lower than the pre-COVID estimates, the market is still expected to grow at a 17.6% YOY rate. This highlights that even in this difficult environment, courier services remain extremely important.
Delivery platform software can help companies save precious time and resources, while staying organized. Here are some of the ways such software can help.

IMPROVED COMMUNICATION

Courier platforms have automated synchronization of dispatch to dispatch communications systems. This means that each of the partner companies can gain access to all the important information, such as scan history and signatures. This also removes the need for time consuming emails as well as expensive phone calls and faxes.

BETTER CUSTOMER SERVICE

Regardless of the location of the package, you can get shipment details within seconds with advanced delivery and optimization software, according to experts at Key Software Systems. With this, companies can efficiently and quickly respond to all customer queries.
Additionally, customers can get information about their packages, such as its location and expected time of delivery. This removes the need for interaction with a company representative in many cases. So that is one less thing you need to worry about, making organization easier. Plus, with better customer service, you get more repeat customers. After all, 92% of the customers say that they would stop purchasing from a company after 3 or less bad customer service experiences, according to a survey by Gladly.

ROBUST ANALYTICS

In day-to-day operations, courier companies generate massive amounts of data, which generally goes to waste. But with courier software, this data can be used for improving organizational efficiency. The software provides access to ETAs, costs, reporting, contactless delivery, optimization and so much more. This helps companies in identifying areas of improvement as well as existing and emerging trends.

ENHANCED REPORTING

Delivery and Optimization software also provides multiple reports. The software can prepare detailed and highly accurate reports, according to your preference. These can then be shared across different locations, departments and personnel in the network. Plus, you would not have to store a huge number of records and other files of the deliveries. All the details about the performance and progress of the business would be stored in the system.

Apart from these, courier software also helps in organizing optimized route requirements, with auto or assisted dispatch. Easily creating the fastest routes and allocating them to the best driver for the job.

The COVID-19 pandemic has been devastating for the global economy, and the courier industry hasn’t been spared either, despite the move to online shopping and doorstep delivery. Before the pandemic, the global courier and delivery services industry was projected to grow at 3.7% in 2020, according to a report by IBISWorld. But with the pandemic-induced disruption to the global supply chains, manufacturing and consumer spending, the industry is expected to contract by 4.1%.

Although there has been an increase in demand from the household markets, this has been unable to cover for the decline in the commercial segments. Additionally, global operators are facing lower delivery density, increased average daily miles and higher delivery stops. All this has become a major hindrance to profits.

In such a difficult environment, it is vital to have the right tools to improve productivity. One of the most helpful products for this is cutting-edge Delivery Performance and Optimization software for your company. But you cannot just go with any courier software. It is crucial to choose an accurate and fast one. Here are some of the ways the best fast courier software can help you.

FASTER DELIVERIES

Around 13% of the consumers do not order again from a place, if their delivery was late, according to a consumer study by Oracle Retail. Consumers don’t just want their shipments on time, they want them before time. Gone are the days when consumers would be willing to wait for a whole week for their deliveries. These days, it is common for people to expect one-day delivery, if not same day delivery.

Reliable delivery software can be incredibly helpful in this. Such software is enabled with a GPS system, which can optimize and automate routes to ensure the fastest route to the destination, according to an article by Key Software Systems. When creating the route, it considers traffic levels, road blockages and even the other deliveries that need to be completed by the same vehicle.

COST REDUCTION

Using fast and efficient courier software, you would be able to reduce the amount of human effort required in making reports. Detailed and accurate reports can be easily generated by the software. These can then be shared among all the stakeholders. This reduces the need for more employees, while saving time for existing ones. Even costly phone calls and faxes can be eliminated with these reports.

Apart from these, accurate delivery performance and optimization software can provide you precise insights into delivery and employee performance. You can even compare the analytics over time to know about your progress.