Archive for June, 2015

Getting the first step wrong in your delivery system can impact the overall efficiency of your delivery software, even if it is the best in the market. Perfecting your order entry is a crucial step in increasing the efficiency of your business and thereby customer satisfaction. After all, in a delivery business, quick and accurate delivery equals happy customers and greater returns.

TOP FIVE TIPS TO ACE ORDER ENTRY

Think about it, a wrong entry can create a serious challenge. It can eat into the time and when a customer’s express delivery is entered incorrectly, you potentially lose customers. So, in order to increase overall competence, your must nail that order entry process of your delivery software.

Picture

1. Understand your Order Entry Interface

To actually enter orders into your delivery software, you first need to understand and learn to use the software well. If you have employees keying in the entries, make sure that they have had proper training. While using the software, explore and test the limits of the system’s interface to ensure you are up to speed with the system.

Picture

2. Look at the Further Processes:

Think about related processes like order tracking, order billing and order documentation. After you have entered the order, these concurrent steps will be based on what you have entered. Also, when the process for a single order works through several other departments of the company, it is likely that others will use the information you have entered to carry out the further processes. So, ensure that your order entry and delivery software integrates with multiple platforms, so other departments can carry out their jobs without a glitch. This ensures that all orders are delivered, billed, and tracked properly.

3. Be Prepared for Changes:

Picture

Certain orders might have to be changed unexpectedly, or might come with special instructions, communicated later. Meaning, in such cases you might have to enter information in fields, in such a way that no changes are made to the original order. Learn to make such changes, you must be able to adapt, without losing speed or accuracy.

4. Remember the Pricing Policy:

If you enter an order with inaccurate pricing, correction issues might become tedious and can even displease customers. Further, corrections will require the delivery to be put on hold. Your company’s resources and time will be wasted and the overall effectiveness will be questioned. Always double check the price’s accuracy before submitting the order.

“What are the best ways to develop additional and different types of business from my customers?”

In these current times of economic uncertainty, many transportation companies are looking within to both streamline process and expenses, but also are still thinking of increasing revenue and solidifying their place within their markets.

If you manage a courier, messenger, trucking or other kind of freight transportation firm, you have probably in the past pondered ideas like “What are the best ways to develop additional and different types of business from my customers?” Increasing revenue from existing customers is one of the best ways to grow a service business, as you have already defined the relationship with your customers and you have the basic questions covered such a customer’s ability to timely pay it’s bill, whether they are a good customer to work with and do they have ongoing growth potential, etc.

The thought of best ways to develop additional and different types of business from your customers really gets down to what new product lines or services you can offer them. That should lead to the inevitable question: What other services do your customers buy from other transportation companies? Are other transportation/courier companies in your customers’ facilities picking up items that you can’t? Do you get the small packages but they get the bigger ones? Will those competitors eventually take your work?

If you are currently offering just one type of service (like a downtown bike messenger business), you will have challenges in offering additional services without a major make-over of your company with new services (such as On- Demand cars and vans) to sell. On the other hand, if you are primarily a routed/scheduled type of service, it may not be a huge stretch to start offering on-demand or other services.

When considering what kind of services you want to eventually provide, you have to consider a few major items that will affect your potential. First, think of what you have as a customer base:

• What is my current account base? Are they primarily a certain industry like attorneys, mortgage or air freight companies?

• Do my customers have additional deliveries they give to other transportation providers? Do I do work for attorneys but won’t serve papers? Do I do work for hospitals but won’t do lab specimens in coolers?

Second, think of what you have available to you today in the form of underused resources:

• Technology plays an important role here, as you must be able to handle any new services you offer to customers competently through your dispatch and back office functions. You might also need a web portal for your customers to access. Do you have these resources at your fingertips too?

• What office staffing infrastructure do I have currently at my disposal? Do I have underused dispatchers? Do I have any after-hours dispatchers?

• What facilities infrastructure do I have? Is there underused dock or warehouse space available to me?

• What vehicle equipment do I have at my disposal, either owned by my company or supplied by a contractor?

For most companies, there are a good number of areas in which to expand into new service offerings. This is an incredibly diverse industry by nature, so it isn’t surprising that some of the most successful businesses in our industry are very diverse themselves. This helps them do as much business as possible with any given customer, raises the value of each customer relationship and helps the company considerably in lean economic times. Below is a list of what services companies in our industry commonly offer their customers, although it is in no way comprehensive. Look at how many of these your company currently offers and others that might have potential for you, based on your current resources:

• On-Demand Couriers & Trucks

• Bike Messengers

• Routed & Scheduled Couriers

• Parcel Distribution

• White Glove Deliveries

• Critical Parts Warehousing

• Bulk Warehousing

• Inventory Management

• Pick & Pack

• Crating & Packing

• Document/Media Storage

• Cross Dock Services

• First and Last Mile Service

• Dangerous Goods (Hazmat)

• Air Freight Pickup & Delivery

• Expedited Air Freight or Air Courier (airport retrieval)

• Next Flight Out Air Courier Services

• On Board Couriers

• Airline Baggage Delivery

• Court Filing Services

• Legal Process Serving

• Medical Specimen Delivery

• LTL (Less than Truckload) Services

• Trailer Loads/Line Haul Services

• Refrigerated Delivery Services (produce, seafood, etc.)

• Dedicated Fleet Services

• Replacement Driver Services

• Mailroom/Dock Management.

Now think a bit more outside of the box. You very possibly have a number or all of the following: dispatch staff, a modern comprehensive dispatch system, communications, offices, management, back office billing, collections and accounting. What else can be done?

Consider some of these, just for a start, which some transportation companies in the past have already done: taxis, limos, airport shuttles, answering services, private postal/shipping centers distribution/shipping center for online products (like eBay large distributors), and even armored cars.

So you have managed to land yourself in the transportation Industry, but as you know it is one of the most diverse industries around. The possibilities extend in many directions for expansion, and it is also not unusual for courier/messenger/logistics businesses to do well in tight economic times as customers look for options which often include contracting out work that is currently done internally. Which way are you going to go?

 

Picture

Wall Township, NJ – Key Software Systems, developers of the leading software solutions Xcelerator and MobileTek are raising the bar creating the most agile last mile, same day software application on the market.  Key Software provides fully-customizable solutions designed to help couriers, messengers, delivery and logistics companies streamline operations, gain market share and improve communications to customers and their mobile workforce.

Xcelerator and MobileTek provide a rich toolset bringing together on-demand, routed, distribution and warehousing workflow in one end-to-end solution.  Signature capture, scanning, EDI, GPS, documents imaging, online order entry, tracking and much more are complimented by unparalleled customer service and support.  Development at Key Software is always evolving and consistently improving not only extending existing products with new options and features, but also adding brand new products to meet and even inspire the diversification of our clients’ businesses.

Partner and Systems Architect, Chris Miller states, “We entered this market in 2001 with a major advantage.  The web had matured to a point where we could build a world-class, enterprise application on web technologies.  This brought great power and flexibility to customers which could never have been achieved with typical windows applications. Now Xcelerator has the flexibility to run on any operating system with any modern browser in a PC or tablet environment.” He goes on to state, “As companies embrace the BYOD model for their mobile workforce, it’s vital that we support all leading smartphone operating systems.  It’s exciting to say that MobileTek is the first in the industry to support Windows Mobile, Android, iOS and Windows Phone.”

Always putting the customer first and following through on their feedback, as a thank you, free mobile apps are offered to benefit both the shipper and the carrier.  MobileTek introduced hyperSHIP in 2014 to provide customers a real-time, same day delivery app, branded with the carrier’s logo enabling the shipper to place orders in seconds and track orders down to the captured signature. Company President, Charlie Pisciotta says, “We really wanted to help our customers compete against the new technology based delivery companies like Uber and Deliv, who are app based.  The hyperSHIP app, not only provides the shipper with a sharp, accurate and quick way to place orders with the carrier, but it also gives the carrier valuable information on how their customers are using it.” In 2015 MobileTek released another free app called Vantage Point a mobile dashboard app that delivers interactive KPI reporting on the carriers business to Executives and Managers for off-site accountability.  Mr. Pisciotta states, “We came up with the idea to build a feature-rich mobile application, Vantage Point, for our customers to keep track of their business while on-the-go.  And what better way to say ‘Thanks’ than to provide these mobile apps free, to further increase the high value of their Xcelerator subscriptions.”

Select Express and Logistics based out of New York City is a leading provider of same day, next day and white glove nationwide delivery.  Recently making the transition to Xcelerator President Errol Cvern, said, “Xcelerator and MobileTek have been wonderful for us.  We recently switched to the software and the capabilities for our clients as well as communications with our agents and IC’s out in the field has been overwhelmingly successful.  We are a much better company, we are much better for our suppliers and our customers because of this software.”

Xcelerator & MobileTek are enterprise-class software solutions designed by Key Software Systems, for today’s courier, messenger, logistics, distribution and warehousing industries.  For more information, screen shots and detailed descriptions, visit www.KeySoftwareSystems.com or call 732-409-6068 to speak with a representative.  Follow us on Twitter for up to the minute technology information @KeySoftwareSys.

×

Social Reviews

Key Software Systems LLC IconKey Software Systems LLC

5100 Belmar Boulevard, Farmingdale

4.8 21 reviews

  • Avatar Excel Group ★★★★★ 5 months ago
    Key Software has been our vendor since 2009. We've been able to evolve the solutions we can provide to our courier clients because of the constant developments they make to their product. They have proven time and time again to be … More easy to work with. We truly value this partnership!
  • Avatar Mahir Butt ★★★★ 2 months ago
    Great company to work with have been a customer for a long time and I can honestly say that our experience has been great with this company thus far !
  • Avatar Adam Autera ★★★★★ 5 months ago
    Key has developed a truly amazing system. In the 15 years that I have been a user, the system has improved and expanded in many useful ways. It is an integral part of my company's growth, and is a selling point with new clients, both … More local, as well as international.
  • Avatar Zip Logistics Dispatch ★★★★★ 5 months ago
    Excellent product, Awesome Support and open to hearing new ideas.
  • Avatar Kyle Stewart ★★★★★ 5 months ago
    Outstanding courier and delivery software. Always on the cutting edge of the industry and open to customer feedback and ideas. The Key Software team is the best!!