With the increasing demands of today’s consumer, the courier industry has become more complex and diverse than ever before. Service providers today are expected to have all the tools and abilities to meet the time critical demands of clients, covering areas like inventory management, vehicle tracking, scheduling, customer portals, and more. To get better insight, companies are investing in highly scalable centralized systems for the management of field services, especially those that offer real-time collaboration. As a result, logistics businesses are benefiting from reduced operational costs and improved enterprise efficiencies.


It is for this reason that the Field Service Management (FSM) market is estimated to grow from $1.78 billion in 2016 to $3.61 billion by 2021, at a CAGR of 15.1%, according to the report, Field Service Management Market by Solution (Schedule & Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, and Region – Global Forecast to 2021, published by Markets and Markets.

Courier management software is one of the best tools a business can use to manage field service personnel and fleets. The software automates the scheduling process of both the fleet and drivers, while making the entire process smooth and seamless. But, most importantly, it helps companies reduce their operational costs. Let us take a look at how such software helps.


  1. Effective Delivery Management: With courier management software, courier services can anticipate, identify and address issues related to delivery management in real-time, which not only makes the process much easier but also avoids delays and errors in delivery. With the feature of color-coding, communication also gets simplified, with ease of prioritizing and customizing events. Integrated mapping and GPS helps dispatch personnel easily identify pick-ups that might be in queue, while gaining knowledge of the cargo, location, speed and tracking history of every driver in the field at that point in time, says an expert at Key Software Systems.
  2. Improved Communication: Such software also helps by offering a unified database that helps with effective communication, while minimizing chances of misunderstandings and miscommunications. This, in turn, reduces errors, while allowing the administrative personnel to notify field personnel quickly regarding any changes in itinerary or any other aspect of the delivery process, according to an October 2017 article by BCW.
  3. Streamlining Processes: Such software solutions offer courier companies the right tools to maximize resources through the streamlining of operations, as well as to attract new business. With courier software enabling businesses to automate the flow of valuable, time-sensitive and customizable information, what the company gains is greater accuracy, accountability and, therefore, profits.

All these go a long way in helping courier companies save a fortune on operational costs, while also increasing efficiency and their reputation.