The US courier and parcel delivery services industry consists of about 7,500 companies both large and small, which have combined annual revenue of about $90 billion, according to an article published in Market Realist in July 2015. To stand out amongst that big an industry, you must be able to deliver excellent customer service. Being in the courier or e-commerce industry, you must be well aware of the role dispatch and delivery management plays in providing satisfactory customer service. Satisfactory customer service requires on-time delivery, proper packaging and proper invoicing. Courier management includes warehousing, accounting, fleet management and invoicing. The question is how to maintain and keep all the verticals connected in real-time. The answer is dispatch management software.
A dispatch/courier management software helps you monitor all the verticals of your courier or e-commerce business while sitting at one place. Given below are some of the benefits offered by such software and how it can help you put better results on the table.
Increases Efficiency and Accuracy – Such software helps assign specific barcodes and unique package number. This helps to input information about the incoming and outgoing consignments with utmost accuracy and also saves time.
Proper Order Entry – Courier management software helps with proper order entry. The specifications may include caller, pick-up location and delivery. This helps to organize dispatch and delivery effectively as well as maintain effective customer communication.
Dispatch Tracking – Fleet management becomes a lot easier with proper software in place. You can view all the driver details on one screen at the same time. You can track the deliveries that have been made and the ones that are yet to be made. You can prioritize the dispatch that is most important. The software keeps all the vital links updated whether it is the operations managers, dispatchers or administrators.
Proper Warehousing – With a sound technological system at place, warehousing becomes a lot simpler. It also eliminates the chances of errors arising out of manual invoicing. You can simply scan the barcodes to track the number of units.
Reporting – Such software comes with built-in report writer. This report writer accesses the pool of data available under different verticals of courier management. You can easily view report on delivery, drive performance and activity and so on. This can help you point out loopholes and fix them easily. You can also compare reports from two different time period to determine your progress. You can also direct these report to concerned department members.
If you still haven’t tried dispatch management software, then its time you do so. You are sure to notice improved efficiency and better handling of consignments.
B2C ecommerce sales have shown a sustained growth rate through the period of 2012 to 2015, according to worldwide figures released by Statista. In 2016, the sales figures are slated to touch the $1.92 trillion mark. The forecast for 2018 is a very handsome $2.35 trillion. So, if there was any better time to jump on to this success bandwagon, it is now. At this time, when online shopping has picked up frantic pace, launching an ecommerce business is a profitable idea indeed. However, it all depends on how well you set up your shop. We look at some of the smart moves to undertake.
MUST-DOS FOR STARTING AN ECOMMERCE BUSINESS
If you are starting an ecommerce business, some of the necessary steps to undertake include:
Design a Site that Loads Quickly: Believe it or not, as many as 40% of your prospective customers might switch to another online retailer if your website takes too long to load, according to a post on the Kissmetrics Blog. Besides, slow loading can adversely affect your Google ratings! So, when you are building your site, make sure you have all the tools to enable quick loading, apart from designing an appealing and easy to use website.
A Mobile Friendly Version: More and more online shoppers now prefer to use mobile devices, such as smartphones and tablets, for shopping as opposed to personal computers. Therefore, you will need to have a shopping application that can be easily accessed from all types of smartphones. Having different versions specific to software setups is also a good idea. Basically, your customers should be able to shop from their mobile devices with ease, without any hassles whatsoever.
A Courier Management Service Software: Assured and timely delivery is one of the key aspects to lay emphasis on when setting up an ecommerce business. Today, we have software solutions for courier management that offer customized tracking, streamlining of services, same day deliveries and so on. A courier management service software like Xcelerator not only offers this, but can also be easily used with different web browsers, like Chrome, Firefox and Safari. A mobile enabled version also comes in handy for easy access.
It is important to understand that ecommerce is a highly competitive space in today’s times. With multiple options at hand, customers are spoilt for choice. Therefore, it is important to put your best foot forward when launching a business in this domain. It is all about providing your customers with maximum possible comfort and convenience.
Key Software has been our vendor since 2009. We've been able to evolve the solutions we can provide to our courier clients because of the constant developments they make to their product. They have proven time and time again to be… More easy to work with. We truly value this partnership!
Key has developed a truly amazing system. In the 15 years that I have been a user, the system has improved and expanded in many useful ways. It is an integral part of my company's growth, and is a selling point with new clients, both… More local, as well as international.
We have been using Key Software's flagship products, Xcelerator and MobilTek since 2009. We are highly satisfied as it meets our needs and exceeds our expectations. The company provides a steady cadence of cutting-edge enhancements… More with each subsequent release. The software helps us to be a leader in our industry. All aspects of the delivery cycle are taken care of with ease and precision: from online customer access, order entry, dispatch, integration, tracking, gps, mobile workforce, commissions, invoicing, and all back-office functions.