Archive for February, 2023

Thank you to the CLDA for putting on an excellent Final Mile Forum and Expo event this year. It was wonderful to see friends and customers in the exciting city of New Orleans.

Attending events like the CLDA Final Mile Forum enables us to grow existing relationships and quickly form new ones. We also approach industry events as a chance to improve our products; listening to customers as they describe challenges and opportunities. We look forward to seeing everyone for the 2024 Final Mile Forum in Las Vegas!

If you haven’t attended the CLDA, you’re missing out!

After you migrated to a new software platform and you’re making deliveries with ease, what happens when you need help?

When you need support, you are in a bind with your customer and need help now. Most providers have an automated phone system, leaving you with an empty feeling inside, hoping someone checks the voicemail and gets back to you today. Support is an extension of how the vendor views your relationship with them as the customer.

  • How many support techs does the vendor have?
  • How much turnover do they have on that team?
  • How do they sound on the phone when you call?
  • Do you close support cases or do they?
  • What are their SLA’s?

For a 24/7 business like yours, you want to find a company that provides live 24/7 support, along with highly trained support techs when you call.

Pro tip: Answering machines don’t have your back…
Look for a company that goes beyond the ordinary when it comes to support. Key Software has a 2-ring policy when customers call. Our phone won’t ring more than twice when you call…Ever!

2022 was a fantastic year for Key Software Systems – not only for our team, but for our customers who trust their business with us. Thank you for choosing Key Software Systems! Great work this year and thank you for being such an integral part of our growth in 2022.

Beyond the hundreds of minor enhancements, we took on some very large projects to put new and exceptional tools in the hands of our customers. Please see below for some insight on 2022 and what is to come for 2023 from our CTO, Chris Miller, our VP of Software Engineering, Brian Repetti and our Integrations Manager, Ted Mozer.


Chris Miller, CTO

For Key Software Systems, 2022 was a year defined by Evolution, Investment and Security.
The release of Xcelerator Oceana advanced our software significantly, allowing customers to enter new markets with innovative features that the competition simply cannot match.
Beyond adding many new capabilities, it was important to evolve and modernize existing modules to add value, improve the user experience and automate tasks.
KSS also made substantial investments in development resources, cloud infrastructure and security initiatives which will continue through 2023. Looking forward to 2023, there’s so much more we’re going to accomplish as we deliver on our commitments and continue to work with our valued customers to identify what is most important for their success today and in the future.


Brian Repetti, VP of Software Engineering

2023 is here and we are ready. This past year we have made large advancements in security, performance, infrastructure, and development resources.
We added new home delivery scheduling features in our Oceana releases. Now we are focused on the next evolution of our software with our upcoming Panama release. In the first release, you will find substantial improvements to Mass Import as well as improvements to Invoicing performance. We have much more planned for the near future so stay tuned.

We’re proud to announce that we’ve made significant investments in our Azure cloud infrastructure and security, ensuring that your data is always safe and secure. Our state-of-the-art technology provides lightning-fast speeds, increased reliability, and unparalleled security measures. Get ready for a seamless experience and peace of mind as you continue to drive your business forward with Key Software.

We are working hard to make sure that your company has the software and backend infrastructure it needs to succeed and grow not just into 2023 but well beyond.


Ted Mozer, Integrations Manager

In 2022, the Xcelerator Integrations Department saw a tremendous influx of integration requests and connections made. Our team met this demand head on, connecting a record number of customers with shippers and automating numerous, previously manual, internal processes.

Outside of connecting our customers with shippers, we have been modernizing our existing integration development processes. This modernization will help to reduce integration timelines even further, which in turn will connect you with your shippers faster than ever before.

To aid in our pursuit to connect you as fast as possible, with as many shippers as possible, we have also invested in additional development resources in 2022 and plan to further expand in 2023.

Looking to 2023 and beyond. We will continue to refine our processes, grow our integrations library, and fuel your business with growth opportunities from shippers who want to automate the delivery process through integrations.


Thank you to our customers for their devotion to innovative technology and for their involvement in working with our teams to transform ideal concepts into powerful, industry-leading solutions.









Fear of change is the #1 reason companies stay with an underperforming software application. The process seems daunting, and it can be, until you have a plan.

  • Find an experienced software vendor with a proven track record of successfully moving businesses onto their platform within 30 days.
  • Discuss the migration plan at length with the provider to build confidence in the process.
  • Get into the details, try not to gloss over them. When you find yourself saying “if” and “just” then you don’t know enough. Keep asking questions.

A company like Key Software delivers the migration plan to you. Incorporating a kick-off call, a project management team, training programs and a go-live prep review, your software migration will be a step-by-step success!

Pro tip: Attitude is everything!
Getting your team excited about moving to a platform that will improve the lives of everyone setting the tone for a successful migration. Highlighting time saved, ease of communication with customers and drivers, while becoming more attractive to new delivery sales opportunities helps ensure that everyone is benefiting with a migration to the new platform.


Social Reviews