Xcelerator is a customizable high-performance delivery management solution that empowers you to deliver an incredible user experience to your employees, mobile workforce, customers, and consignees that span across Last Mile, Same Day & Next Day, Distribution, Scheduled, Routed and On-Demand deliveries. Xcelerator brings it all together, from dispatch automation to home delivery scheduling, route optimization, accounting, driver settlement, and more…
WHAT IS XCELERATOR?
We've Got You Covered
Solidify your customer relationships and attract new business with customer facing portals, apps, and resources that help them fall in love with your company on each delivery performed.
Always On Point
Delivery businesses are choosing Xcelerator as their delivery management and optimization software of choice for its unmatched versatility, reliability, and precision that Ops teams rely on to ensure customers and drivers are aligned every step of the way.
Many carriers are taking on new delivery types, like Home Delivery, to grow their business and take advantage of the ever-increasing need for Final Mile Delivery. As our customers’ technology partner, we adapted to those changes in the industry and have created a built-in Home Delivery Scheduling component, with 2-way chat to propel our customers efficiency and communication methods. We help carriers become more efficient by removing workarounds and “things to remember”, while also consolidating outside 3rd party systems that may be in use to account for the shortfall. Either way you look at it, Xcelerator helps you push performance to the next level.
OPTIMIZATION & AUTOMATION
Some Serious Horsepower
Our engine brings complete visibility of stop-sequencing and ETAs based on the best delivery approach with built-in Route Optimization. ETA’s factor in real-time traffic and are easily shared amongst operations, drivers, and your customers, reducing touch points, phone calls and check-ins, while rounding out the customer experience. Combine Route Optimization with Dispatch Automation to throttle operations at your level of comfort. Choose from Manual, Assisted or Fully Automated Dispatch to help you scale with limited overhead, increase on-time performance, and put focus on the exceptions.
Whether it is home delivery, product installation, service and/or maintenance calls, Xcelerator’s Scheduling feature enables a seamless scheduling experience for your customer service team and more importantly, your customers and consignees. Connect with customers via 2-way SMS for instant and easy scheduling and to handle unique requests, rescheduling needs, or even cancellations.
Home Delivery Scheduling
Xcelerator now brings you the convenience of Scheduling, whether it’s home delivery, product installation, service and/or maintenance, we’ve got you covered. Easily interact with customers via 2-way SMS for their scheduling needs and gain insight to when your customer schedules, cancels or re-schedules their delivery. When the delivery doesn’t go according to plan, work through the challenges with built-in Case Management to reassure your customer of a swift resolution. Your team has the visibility, automation and toolset needed to ensure you continue to deliver an incredible experience for your customers.
Your Xclusive Xcelerator Network
Interconnect is a built-in virtual network that is exclusive to Xcelerator customers and connects two Xcelerator user companies so they can freely exchange delivery opportunities between one another. The connection takes less than 5 minutes to establish and instantly provides both partners with a seamless, real-time solution for data exchange to complete deliveries. This Xclusive Xcelerator Network helps expand your geographic footprint, increases revenue, and elevates the efficiency of each delivery provider.
Where the Rubber Meets the Road
Back-office administrative teams provide the solid foundation that supports your operational excellence. In Xcelerator, Admin teams set the stage by easily creating custom pricing rules, lending to a flawless accounting process from invoicing to collections. Seamless credit card payment processing, and an effortless driver settlement process helps your team save hours-upon-hours of lost time that is currently tied-up with frustrating manual tasks. Apply automation rules to your accounting and HR process to gain even more traction.