HOW TO MEASURE DELIVERY PERFORMANCE WITH SOFTWARE IN 3 SIMPLE STEPS
If you’ve set your sights on business growth, you should be open to suggestions for improvement for your courier organization. There are plenty of great delivery management software options, but you require more than just powerful business tools. You also need to understand how to use them. Here are three tips for putting courier delivery software to good use.
1. START BY DEFINING YOUR PRIMARY KPIS
The world’s best business applications vary widely yet share a common characteristic: They heighten your access to data. For instance, leading home delivery software systems allow you to integrate practices like package scanning, warehouse space management, and driver location tracking so that you can keep tabs on individual orders and processes throughout the complete lifecycle.
BE JUDICIOUS ABOUT WHAT YOU TRACK.
Before zooming in on any of the acute details, consider the more general processes and activities that you engage in on a regular basis. Use these to come up with business-oriented key performance indicators, or KPIs, related to broader domains. Refer to your business plan or core mission statement to identify the most important quantitative figures that indicate organizational success. Do you place a high value on seasonal revenue? Are you concerned with cutting fleet fueling costs or minimizing delivery times? The goal is to paint a big-picture view of your business, so decide which elements you want your at-a-glance perspective to feature before you move forward.
2. FOCUS ON COMPONENT PROCESSES TO MAKE CONNECTIONS
Now examine the fine-grained activities that let your company thrive. You can use these to conceptualize performance objectives for specific positions or job roles. For instance, suppose you were assessing your delivery drivers’ performance. You’d probably want to list the kinds of responsibilities they hold. Once you’ve enumerated position-specific responsibilities, it’s easier to connect each duty to a primary KPI that it influences. As an example, a delivery driver who also works in the warehouse might have a heightened impact on whether orders get fulfilled on time because he is responsible for correctly loading the truck with the day’s parcels. Go through all of your company’s major processes or job positions to identify performance variables relevant to each.
3. CREATE A HOME DELIVERY SOFTWARE DASHBOARD THAT LINKS PROCESS-SPECIFIC KPIS TO MAJOR BUSINESS GOALS
By now, you should have a set of major KPIs and a whole army of process-specific performance factors to track. Organize your delivery management software so that you can switch between the two levels at will. Finally, connect your app to real-world data tools, such as barcode scanners, vehicle trackers, or even drivers’ mobile devices. For example, you might use courier delivery software to:
- Automatically track package scanning to highlight order fulfillment hangups
- Draw parallels between customer reviews, complaint handling and repeat business
- Proactively recognize fleet maintenance history patterns so that you can stay ahead of vehicle breakdowns
- Identify which package sizes correlate with high-revenue deliveries.
PUT IT ALL TOGETHER
It’s up to you to choose what you’ll use your delivery management software to accomplish. No matter how you put your toolkit to use, however, it must be flexible enough to accommodate fast integrations with real-world, up-to-the-second data sources. Discover why carriers of all sizes depend on Key Software Systems to stay informed.