COMMON DELIVERY MISTAKES AND HOW TO AVOID THEM
Logistics and supply-chain play an important role in the success of almost every business in the service industry. That is why the market size of the couriers and local delivery services industry in the US has witnessed a growth of 4.7% per year on average between 2016 and 2021, reaching 118 billion dollars in 2021, according to the figures released by IBIS World. In this huge industry, some businesses often make some mistakes that cost them both time and money.
Here are four such common delivery mistakes and the steps to help avoid them:
1. USE OF OUTDATED TECHNOLOGY
Digitization is essential for a company that wants to succeed in this competitive modern world. If you are using outdated technology, it means that you cannot effectively communicate with your customers or keep them updated on the order status. If you implement and adapt to technology in your logistics strategies, you can significantly boost your revenue and end up with more satisfied customers. For instance, supply-chain management software can consolidate integrations, increase visibility to key metrics, optimize efficiency throughout the delivery process, and maximize brand management, according to Key Software Systems.
2. IMPROPER WAREHOUSE STORAGE
A common mistake in warehouses is that the fast pickup areas are not separated from bulk storage. It creates a big clutter and makes it hard to locate urgently required parcels. Businesses can avoid this problem by designating a spot for placing fast-moving goods away from primary stock storage. It enables them to keep several different products within a restricted space and storing bulk quantities in other parts of the warehouse.
3. INABILITY TO SCALE
Every business should properly measure its growth potential as it is crucial for efficient logistics operations. Any imbalances between your stock and storage space can result in unnecessary expenses. You can employ advanced systems with a maximum- and minimum-reorder feature to ensure proper calculations when restocking. Additionally, you can use a forecasting tool to scale your operations based on current logistics statistics.
4. LACK OF TRACKING TOOLS
Almost 49% of respondents revealed that losing their parcel was one of the most common reasons for their dissatisfaction with online order shipping providers, according to a survey by Statista. You can eliminate this problem by using an efficient tracking tool that regularly updates your customers about the progress of their parcels and when to expect them. It also ensures that the parcel reaches the preferred destination and avoids losses caused by false claims about shipping issues.
Deliveries can be a challenging and confusing aspect of running a business, especially if any mistakes in the process can cut into your business’s bottom line. However, if you are aware of these mistakes and take steps to avoid them, you can eliminate unnecessary costs and errors, and provide your customers with an unparalleled experience.