WHY GPS TRACKING IS A MUST IN YOUR COURIER TRACKING SOFTWARE
With GPS tracking, you have real-time information about every driver’s whereabouts and can make informed decisions to increase efficiency. For instance, the drivers’ locations can be shared with personnel at loading bays to ensure they have the goods ready for dispatch on time. When you receive customer complaints, you can drill down into the data to identify the issue(s) and find solutions.
CURB SOARING SUPPLY CHAIN COSTS
The pandemic caused massive supply chain disruptions, resulting in a phenomenal rise in associated costs across industries. Supply chain disruptions resulted in average annual costs to companies of an estimated $228 million in 2021. Costs are expected to remain elevated through 2022. Companies can reduce the financial burden by using GPS tracking to make informed and timely decisions.
With GPS fleet tracking, companies can save time and money. Logistics companies will know the exact location of each vehicle in their fleet and can implement solutions to make the process smoother and faster. For instance, GPS tracking may show that the average time spent at loading bays is high.
Companies have been able to reduce time spent by:
- Making the layout of loading sites more functional by bringing all interrelated activities in one area location and separating them from unrelated activities.
- Allowing pre-loading, where drivers can visit the loading site at off-peak hours and reduce their wait time.
DIGITIZING THE PROCESS
GPS tracking can be used with other solutions to deliver great value. For instance, proof-of-delivery, digital signature capture, and streamlining payroll can make the process robust and free of human error or manipulation.
IMPROVE CUSTOMER EXPERIENCE
In today’s competitive landscape, customer experience is everything. This is because it costs a business 5X more to get a new customer onboard than to retain an existing customer. A recent study found that customer experience is on track to become the most important brand differentiator, overtaking price and even product features. With GPS, you can share the drivers’ live tracking with customers, providing an estimate of when the package will arrive.
Encourage safe driving – There were about 510,000 police-reported crashes involving large trucks in 2019. GPS tracking promotes safer driving because drivers know that their speed and other dangerous behaviors are being monitored.
Accurate calculation of overtime pay – GPS tracking automates the recording of work hours, eliminating human errors involved in manual reporting.
Route optimization – Drivers will know how much traffic they will encounter and can decide on the fastest route. This will also help reduce fuel costs and vehicle wear and tear.
Apart from all these benefits, GPS tracking can increase transparency and avoid confusion in the entire process. This is essential for meeting the challenges of same-day and scheduled deliveries.