Archive for September, 2017

According to a report titled, Technological Disruption and Innovation in Last-Mile Delivery, the e-commerce market in the US is projected to reach nearly $500 billion by 2018. This is predicted due to recent technological innovations in how last-mile delivery to customers takes place, and with new business models.



In today’s times, courier companies are making every possible effort to satisfy the rising consumer expectations by impressing them with quality shipping, mapping, and tracking facilities. All this is being done to provide buyers a seamless shopping experience.

Unlike earlier, when most things were done manually, courier companies today are leveraging upon dispatch management software that has automated the flow of packages. This offers time sensitive information while ensuring on-time and safe delivery of packages; therefore raising profits.



In 2015, more than 4,000 large trucks and buses were involved in fatal crashes, rising 8% from the previous year. However, with logistics companies seeing the safety of the cargo as their primary responsibility, they are increasingly relying on tracking technology to keep an eye on every vehicle in their fleet. This ultimately ensures driver safety.

For courier services, fleet vehicles collect parcels from warehouses or from other businesses, to deliver them at the customer’s doorstep. However, when delivering, drivers can be exposed to dangerous road conditions, putting themselves, the vehicle, and cargo, all at risk. This is where GPS tracking becomes to the rescue.


GPS tracking devices allow fleet managers to monitor each vehicle and its driver, ensuring their safety in real time, while analyzing the driver’s driving habits, says an expert at Key Software Systems. With the various driver safety tools, such as route replay, driver safety report cards, and alerts for driver’s unsafe behavior, fleet managers confirm that their crew is safe on the road.


Other than installing a GPS tracking device on fleet vehicles, companies are using another leading-edge technology, wireless mobile courier management software. This is available in a user friendly and intuitive handheld device, which has further simplified the management of the delivery workforce. It features GPS tracking, along with Shared-Stops and real-time data synchronization.

Drivers are provided with valuable information at every step, which keeps them moving through the day. Moreover, companies get proof of delivery and can maintain records of goods delivered, since the software enforces accountability by means of signature capture.

September 26, 2017



Product delivery is known as the process of transporting goods from one location to a predefined destination. Packages have been being delivered since as early as the 1600’s and the process is continuously evolving today, in the 21st century. Product delivery has ranged from homing pigeons all the way to what we are now familiar with, which are trucks and drones. As technology continues to evolve, it will continue to transform.

Cargo, the physical goods, is typically delivered through railroads, shipping lanes, and airlines. The delivery of physical goods is commonly known as the distribution process, which goes hand-in-hand with the study of logistics. Postal and courier services deliver goods for commercial and private interests and play a significant role in the evolution of product delivery.


There were many firsts in the 1600’s for the mailing system. Three of the most important options for sending messages during this time included by foot, homing pigeons, and by ship.

  • Delivered by foot: In the 1600’s the term “cursus publicus” came about. This was a relay system where a messenger would travel about half way until they reached a rest house.
  • Homing pigeons: Pigeons carried messages for thousands of years, especially in times of war. It was believed that pigeons were reliable for delivering messages because they could always find their way home.
  • By sea: Ships were also used to transport goods and cargo across seas. From as far back as the Phoenicians and Ancient Greeks, these vessels were used to cross individual goods in crates and barrels across the ocean.


Horses and railroads were key to successful mail and product delivery in the 1800s. These two methods introduced unique approaches to mail delivery that have impacted the system today.

  • Horse drawn vans: In America, between 1860 and 1861, the Pony Express delivered mail and parcels on a relay network from East to West across North America.
  • Steam powered railroads: The use of steam engines on railroads drastically changed the landscape of product delivery as large amounts of goods and raw materials could be delivered across vast distances. Trains could deliver these to places far away at a fraction of the cost of traveling by wagon.


In the 1900’s, which is popularly known as the 20th century, the creation of automobiles in America was separated between electric, steam, and gasoline-powered models. The post office tried out all three of these vehicle types for mailing purposes. They found that gasoline powered vehicles were able to cover the cities most efficiently and were gradually adopted by the mail transportation contractors.

  • Gasoline-fueled cars: With the long journeys, mail carriers were having to replace their batteries every eight hours, and they weren’t always guaranteed to pass a location that had extra batteries.
  • 1907 was a historical turning point. The first of the big four carriers was born when Jim Cassey asked to borrow $100 from a friend. This $100 started a messenger service in Seattle. It eventually became known as UPS, which is widely known today.
  • Cargo airplanes: These planes were originally used for transporting military men and their supplies during the war. Eventually these planes began to be used for non-military shipping as well. UPS offered air services from the East coast to the West coast of America in 1953. UPS then was able to offer air service to every single state in America in 1977.


Now, in the 2000’s, The Postal Service has tested electric light-duty vehicles for city delivery, hoping to add to its fleet of cost-effective, environmentally friendly alternatives to gasoline-powered vehicles. They have also been testing two-wheeled Segway for mail delivery, the three-wheeled T3s, Neighborhood Electric Vehicles (NEVs), and the drone for more convenient courier delivery purposes.

  • Courier Services: Courier services are one of the main ways that products are delivered today and computers gave companies the capability to evolve into full-service courier management firms. Web-enabled programs provided companies greater interaction between drivers and operation managers across all aspects of operations.
  • The emergence of smartphones sparked a trend to develop courier applications for mobile devices. Courier management companies began to introduce driver support and productivity applications for a variety of purposes.
  • Drones: These are being used to deliver products in a timely matter. Eventually shipping companies plan to have drones be able to deliver your packages directly to your door. Drone deliveries look like the future: unmanned quadcopters rapidly delivering packages to our doors, eliminating both wait times and the cost of human labor.


Technology is greatly helping the world of product delivery. Companies will be able to save money on shipping costs, which will in turn reduce the costs for the consumers. Alongside, we will receive packages quicker and won’t even consider our packages getting lost in transit ever again. With this, courier management software solutions will play a significant role in product delivery.

  • Courier dispatch management software automates the flow of valuable, customizable and time sensitive information.
  • The management software ensures accuracy, accountability, and greater profits.


Over the centuries, we have seen the incredible evolution of product delivery. What was once as basic as delivering a note or package by foot, is now as complex as delivering a pizza by drone. With the help of new software and technology, product delivery will continue to transform at lightspeed and it will become more convenient than ever before. Although we are unsure what the future will hold for product delivery due to ever-changing technologies, we know it will be quicker and easier than ever before.

September 12, 2017



If you run an ecommerce site that delivers products to clients, there are a couple types of solutions that are available to you, to increase productivity. Typically speaking, you can look at an enterprise resource planning system and a separate freight forwarder, or fulfillment house software like Amazon. You can also choose to use a courier management system that combines all the elements into one integrated package.

For shippers, the decision can become important because if your competitors are able to leverage their own software and port their data over to a forwarder or courier more efficiently, it can put you at a cost disadvantage.

Here are some ways that you can compete effectively with companies that utilize services like Amazon:


Most firms are used to using a CRM or an ERP to help them guide their work processes in ways that can be shared with all the employees and stakeholders. ERP software can bring you large economies of scale. At the same time, shipping and courier software features that are built into online malls often extend the software that you are already running onsite. They can make you more competitive.

The primary problem is that features on websites are not necessarily integrated with your existing software. This means that you can end up doing twice the work as you port your data over to a place like Amazon.

When you use courier dispatch software or courier delivery software that is built into solutions like Key Software Systems, you will be giving your employees the capability (and advantage) of easily accessing integrated data using computers or smartphones.

Of course, whether you are using delivery software or distribution software as part of your system, you will recognize how having the capability to make changes and customize your client’s experience starts to give you more power than someone selling on Amazon and relying on their own dispatch management.


Since your software package can accept EDI and other types of connectors that allow you to seamlessly go out on the market and work with global companies to deliver your products, leveraging your courier dispatch software to build a network of companies is actually a plan that has already been put into place for you by the software vendor.

The benefit of using existing dispatch management in your delivery software is that it is your courier delivery software features that will bring you access to lower prices that allow you to compete head to head with Amazon. Courier tracking software that gives you accurate delivery estimates and advance price quotations is another feature of distribution software that can beat online malls.

Implementing a courier management system that offers all the benefits of an ERP can help build your infrastructure in a way that makes you more cost competitive. When you add integration with outside firms via your courier tracking software, you end up with an advantage that will save you even more time and money.


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