Archive for October, 2020

In 2019, the global courier services market was valued at around $341 billion, according to a report by 360 Markets Update. But like most other industries, the courier industry has also been reeling under the effects of the coronavirus pandemic. The global disruption in manufacturing and supply chains has meant that the revenue growth expectations for the industry have changed from growth of 3.7% to a decline of 4.1% in 2020, according to a report by IBIS World.

In such difficult times, courier companies are doing everything they can to cut costs. One of the best ways to achieve this, without productivity suffering, is by using delivery software. Here are some of the ways such software can lower your costs.

AUTOMATED COMMUNICATION

Real-time dispatch can be synchronized using service dispatch software, according to experts at Key Software Systems. This allows each of the partner companies to be aware of time sensitive critical information such, as scan history and signatures. With this, the need for time consuming emails as well as costly faxes and phone calls can be eliminated.

OPTIMIZATION

Courier dispatch software utilizes GPS technology to find the best possible route. It takes into consideration any roadblocks, heavy traffic and stops the driver needs to make. With route optimization, you can save on fuel that would otherwise be used for each delivery.

In addition, with an optimized route, you would be able to make faster deliveries. This is a major benefit in today’s age of same day delivery. After all, 13% of customers say that they would not like to order again from the same place if their delivery is late, according to a survey by Oracle.

REPORTING

Delivery software also comes with a built-in report writer. You can easily view reports on driver performance, activity and delivery. You can even compare reports from different time periods and know about the progress. This makes identifying issues early, that could otherwise end up increasing costs.

Apart from these, dispatch software can help with proper order entry. This helps in efficient organization of dispatch and delivery.

Using a delivery management software to offer last mile delivery to customers is a good way to improve business operations. Since the top software programs have a comprehensive set of tools to boost efficiency, there are multiple advantages. These are some examples.

IMPROVE HANDLING AND TRANSPORT EFFICIENCY

Lund University research shows that using last mile fulfillment and transport can improve order handling efficiency. This improved efficiency helps retailers and logistics providers align their goals better. With the tools of a software program that assists with automation, and route optimization, there are even more opportunities for improving efficiency.

MEET DEMANDS QUICKER

Today, more customers want on-demand services. While companies still have fixed delivery schedules and routes for some customers, they must be able to meet short-notice demand if they want to be a top competitor. To meet that heightened demand, companies need access to the right drivers for the right routes and times. Trying to find available drivers and delegate assignments in the most efficient manner can be a challenging and time-consuming task. However, with the innovations of automation and optimization, users can easily match drivers, routes and times for on-demand services.

ACCESS USEFUL DATA

One of the most important parts of improving operational efficiency today is utilizing data. With a software program, companies have access to information about delivery times, costs and much more. They can also incorporate customer feedback to identify trends and areas for improvement. The data from a comprehensive software program reveals information that helps with costs and savings analyses. A Complexity journal article showed how last mile delivery programs may be set up to consider data about availability, time windows, capacity, among other constraints, and still produce more efficient delivery solutions for B2B sellers and buyers.

IMPROVE CUSTOMER COMMUNICATION

In the past, commercial customers were mainly concerned with receiving a tracking number. Today, many customers who want prompt delivery that warrants last mile service, want real-time data instead of tracking logs that are periodically updated with recent scans. With a software program that has final mile carrier tracking, it is possible to generate real-time tracking information for deliveries. In addition to boosting efficiency, this benefit helps build satisfaction that leads to stronger customer loyalty.

Business owners may find other advantages of last mile delivery software that enhance operations. While using it through a software program improves efficiency, we recommend specific ways to help optimize important features as well. Our all-in-one solution offers multiple customization options and valuable tools to help users get the most out of our last mile delivery software.