FAQ

WHAT IS COURIER SOFTWARE?

Courier companies are making a great contribution to the evolution of business all over the world. However, time is money for courier businesses too. They constantly need solutions that connect and simplify every part of the delivery system.

Gone are the days when courier managers used a white board to follow up on deliveries. Courier dispatch software incorporates all phases of the business, including on-demand, routed and scheduled work, distribution and cross docking operations, warehousing and LTL.

It gives managers complete visibility over drivers and vehicles via real-time, customizable dashboards. Complete visibility ensures improved operations, better management and timely deliveries.

ADVANTAGEOUS FEATURES OF COURIER SOFTWARE

Courier software features a dispatch board, online order delivery, GPS mapping, warehousing, distribution EDI/OS & D reports. It also manages accounting, invoicing, accounts receivables, driver settlements and collections.

Mobile courier software, available for use on smartphones and tablets, scans pick-up and delivery, captures signatures and scan history. All of this allows:

• Greater management control
• Real time information through a single dashboard
• Easy report generation to track progress
• Complete protection of data
• Setting of driver performance standards
• Improved customer service

Our final mile software solution, Xcelerator, is designed for last mile, same-day, next-day, distribution, e-Commerce and warehousing. Freeing people from being bound to just one browser, this courier software features cross-browser functionality across tablets, laptops and PCs to enhance user experience.

WHAT IS DYNAMIC ROUTE OPTIMIZATION?

Long gone are the days of “dots on the map” technology, which would tell a dispatcher where the vehicle was headed or if it had arrived. With increased concerns regarding driver safety and logistics costs, managers are embracing something more than a data mapping middle ware.

Dynamic Route Optimization is a fully automatic route optimization feature, offered by courier management software, that analyzes huge amounts of mapping data in just seconds to give you the best routes. Dynamic Route Optimization makes ensures cost and time effective route planning for the delivery team of a courier company. All this only helps to maximize efficiency for the business.

BENEFITS OF ROUTE OPTIMIZATION

The key advantages of route optimization include:

• Automated optimization solutions
• Integration & correlation of data
• Data translation and standardization
• Increase in new sales
• On-boarding services
• Additional source of recurring revenue
• Reduced vehicle operation costs
• Increased dispatcher productivity

ROUTE OPTIMIZATION PARAMETERS

Routes optimization uses a multitude of parameters to solve a complex efficiency equation. The optical parameters include:

• Cargo capacity
• Pickup or delivery destination
• Vehicle/driver’s schedule
• Vehicle capabilities
• Stop dwell time
• Vehicle/driver designated stating/ending points

The Dynamic Route Optimization feature helps in reducing complexity, cost and performance degradation, wherever possible. Its functions are seamlessly integrated into the logistics management application.

In response to inputs from the drivers, Dynamic Route Optimization keeps re-optimizing the routes to provide real-time solutions. It also corrects common data input inconsistencies.

Integrate Xcelerator, working with SmartRoute, into your courier management system to achieve just the right balance of accuracy and performance.

HOW TO CHOOSE COURIER SOFTWARE?

Driven by the need for accountability, accuracy and higher returns, courier companies are increasingly looking for solutions to automate the flow of time-sensitive, valuable and customizable information. This is where courier dispatch management software comes to the rescue. Courier software is designed to maximize a courier company’s resources, streamline its operations and help attract new business.

To end up with the best courier software, businesses need to keep certain things in mind.

UNDERSTAND YOUR BUSINESS NEEDS

Courier service is an evolving space. It needs solutions that can be customized to meet the needs of changing business practices and requirements. The best courier dispatch software incorporates all phases of a courier business, including last mile, same day, on-demand, routed and scheduled work, distribution and cross-docking operations, warehousing, LTL and more.

SHOULD HAVE DYNAMIC ROUTE OPTIMIZATION FEATURE

When routes are automatically optimized, it helps reduce the number of hours vehicles and drivers spend on the go. The dynamic route optimization feature helps businesses advance from mapping Point A to Point B routes with dynamic routing in real-time that can help the business save on fuel costs and overall maintenance costs.

DETAILED DASHBOARD REPORTING

Detailed dashboard reports, via an executive level app accessible via a smartphone or tablet, offer real-time and historic data to fleet managers over a use friendly interface. It helps the managers visualize and analyze data, while focusing on the Key Performance Indicators (KPIs) to ensure maximum efficiency.

The best courier software will offer custom options like load and unload times, multiple hub locations, minimum mileage, time windows and much more. For instance, Xcelerator offers end-to-end visibility to help businesses track and resolve potential delays, while ensuring maximum efficiency across operations.

WHAT ARE THE BENEFITS OF COURIER DELIVERY MANAGEMENT?

Driven by technological advancements, the courier industry has dramatically evolved in the past few years. The rise of the on-demand economy is constantly reshaping the way deliveries are made. Courier companies today are leaving no stone unturned to offer value to their customers, who demand quality, versatility and speed, to sustain them and attract new customers. This is fueling the development of courier dispatch software that can streamline the supply chain and make it the most efficient.

Here’s a look at the various benefits of using courier software to achieve effective delivery management.

EFFICIENT SCHEDULING OF PICK-UPS AND DELIVERIES

Using software solutions for courier delivery management gives companies complete visibility over their operations. This enables businesses to fully leverage their resources and achieve in-control delivery systems.

SAVES ON FUEL COSTS

Features like dynamic route optimization help drivers prevent delays, while considering real-time scenarios like traffic, weather, construction, and other factors. All you need to do is plug in the delivery destination and adjust for the specific location.

TRACKS DRIVE PERFORMANCE

Courier delivery management software helps in setting and measuring delivery departure and return times. The vehicle GPS tracking helps companies see driver activities in real time to know how fast their drivers are moving in the real world and whether they are sticking to their designated routes. This prevents unauthorized stops and longer-than-planned times to reach a specific destination.

When a courier company gets full control of its operations, desired outcomes become achievable. Managers can assign the right resources at the right time.

Courier dispatch software, Xcelerator, from Key Software Systems, offers end-to-end visibility to the logistics industry, enabling businesses to track and resolve potential delays, while enhancing efficiency across the board.

WHAT ARE THE BENEFITS OF COURIER DELIVERY MANAGEMENT?

The world is witnessing a revolutionary phase in last mile delivery. Market leaders are constantly experimenting to make their courier dispatch system faster and more flexible.

Dispatch management faces several challenges at various stages. Issues like management of geographically dispersed teams, obtaining location information and tracking driver behavior are the most common among these challenges. Information overload and impromptu management of small issues in courier management can give managers a hard time, especially while managing competing incoming work requests, while optimizing the entire operations.

DISPATCH MANAGEMENT SOFTWARE STREAMLINES DELIVERIES

For any courier business, scheduling and dispatching are core activities. To ensure timely deliveries, courier companies are using dispatch management software to streamline the process and make it more efficient. Working with pre-defined parameters, dispatch software is an affordable solution that delivers higher return on interest (ROI) in comparison to any other dispatch method. According to the scheduling needs, managers have the authority to create new parameters and modify or delete existing ones.

The web-based courier dispatch software tracks and traces order entry, driver entry and dispatch couriers. Features like GPS tracking and dashboard alerts help not just ensure timely delivery but also help improve driver safety.

Dispatch management software features built-in scheduling criteria that automates the process of scheduling parcels. The software also schedules vehicles/drivers to achieve the most efficient delivery. The software is aligned with the service policies of the courier business and, thus, prevents the unauthorized use of the company’s assets.

HOW TO IMPROVE DISPATCH MANAGEMENT SOFTWARE?

Time is money for any business. A business can save time and achieve more operational and financial advantages if it can achieve error-free, streamlined operations. Dispatch management software helps with just this, streamlining business processes by automating the flow of time sensitive, valuable and customizable information. This helps businesses achieve the best business practices, while increasing accountability and gaining greater profits.

However, to make the most of dispatch management software, businesses need to implement some things on their own too. Here’s a look.

LISTEN TO CUSTOMER FEEDBACK

This will not only help you establish your business as one that values the customer’s opinion, it just might give you insights into how you can improve processes. Getting the customer involved can help in shaping the dispatch management software to its optimal best.

CONSIDER USER EXPERIENCE AND DESIRED GOALS

Intuitive user interface is a de-facto expectation for courier software systems. Courier software that focuses on user experiences, such as inventory management, scheduling and dispatch, billing, mobile communication, warehousing and route optimization, aids customer satisfaction and helps garner customer loyalty and positive word-of-mouth.

ENSURE QUALITY ASSURANCE TESTING (QA TESTING)

Before launching the final version, run the release through all phases of testing, including Alpha testing internally, beta testing in live customer environments, and only then go for the full release.

STAY INFORMED ABOUT TRENDS AND POTENTIAL FUTURE NEEDS

The world is evolving at a rapid pace and so is the courier industry. Rising consumer expectations, growth in e-commerce, supply chain innovation, automated delivery of goods are only some of the major changes driving the courier industry. We are likely to see this industry evolve further in the coming years. The only way to ensure that your business is relevant is to stay updated on the latest developments.

So, while the first step to achieving efficiency is to use dispatch management software, to make the most of it, you need to keep customizing the software to meet business and customer demands.

HOW TO USE DISPATCH SOFTWARE FOR MY BUSINESS?

With rising consumer demands, the way companies do business is changing with every passing day, as are customer demands. Courier services need tools that can help streamline their operations, maximize their resources and increase their clientele. Businesses today are choosing Windows-based dispatch software solutions that are powerful, yet simple-to-use, to take their business to new heights, while keeping operating costs at a minimum.

DISPATCH SOFTWARE FOR BUSINESSES

Dispatch software is designed for same-day and next-day delivery, and the distribution, e-commerce and warehousing industries. On-demand, routed and scheduled work, warehousing, LTL, distribution and cross docking operations, across all phases of a courier service, are incorporated in dispatch software solutions.

The best part about using dispatch software is that valuable and time-sensitive information flows automatically within the organization, without any hassle or manual intervention. This ensures accountability, accuracy and higher returns on investments.

Businesses can take advantage of the dispatch software’s Cross Browser functionality, which enables access from any device, including tablets, laptops and PCs, to make the user experience satisfying and ensure the quickest last-mile delivery.

DYNAMIC ROUTE OPTIMIZATION

The best dispatch software comes with the Route Optimization feature that is mobile supported and seamlessly integrated into the dispatch screen. This feature makes businesses significantly more efficient and profitable. It helps find the most cost-efficient routes and reduce mileage, fuel costs and maintenance costs, while enhancing driver safety. Proper route optimization also smoothens the scheduling process and aids final mile delivery.

The dashboard reporting offered by Xcelerator offers both real-time and historic data of operations across all areas of the business. Businesses can view this data anytime, even on the go, with their smartphone or tablet.

HOW TO IMPROVE DISPATCH MANAGEMENT SOFTWARE?

Time is money for any business. A business can save time and achieve more operational and financial advantages if it can achieve error-free, streamlined operations. Dispatch management software helps with just this, streamlining business processes by automating the flow of time sensitive, valuable and customizable information. This helps businesses achieve the best business practices, while increasing accountability and gaining greater profits.

However, to make the most of dispatch management software, businesses need to implement some things on their own too. Here’s a look.

LISTEN TO CUSTOMER FEEDBACK

This will not only help you establish your business as one that values the customer’s opinion, it just might give you insights into how you can improve processes. Getting the customer involved can help in shaping the dispatch management software to its optimal best.

CONSIDER USER EXPERIENCE AND DESIRED GOALS

Intuitive user interface is a de-facto expectation for courier software systems. Courier software that focuses on user experiences, such as inventory management, scheduling and dispatch, billing, mobile communication, warehousing and route optimization, aids customer satisfaction and helps garner customer loyalty and positive word-of-mouth.

ENSURE QUALITY ASSURANCE TESTING (QA TESTING)

Before launching the final version, run the release through all phases of testing, including Alpha testing internally, beta testing in live customer environments, and only then go for the full release.

STAY INFORMED ABOUT TRENDS AND POTENTIAL FUTURE NEEDS

The world is evolving at a rapid pace and so is the courier industry. Rising consumer expectations, growth in e-commerce, supply chain innovation, automated delivery of goods are only some of the major changes driving the courier industry. We are likely to see this industry evolve further in the coming years. The only way to ensure that your business is relevant is to stay updated on the latest developments.

So, while the first step to achieving efficiency is to use dispatch management software, to make the most of it, you need to keep customizing the software to meet business and customer demands.