According to an article published in Supply Chain 24/7 in 2015, a study conducted by BVL in 62 different countries revealed that the top priority for logistics managers has been to meet customer expectations, followed by on-time delivery.
Most logistics companies often face certain challenges such as providing flexibility and visibility to customers, as well as offering greater transparency. The outburst of technology has certainly opened the doors of opportunity for logistics companies, but challenges have also increased as the demand for tailor-made solutions continues to rise.
Technology to Support the Three Biggest Industry Challenges
Globalization has changed the way things operate in the sector. Big companies do not depend on the services of just one supply chain and manage multiple chains in different areas. So, flexibility is the key for survival here. You have to be one step ahead of your competitors and possess the capability to personalize offerings for multiple customer segments. Key Software Systems’s Xcelerator provides their customers with fully-customizable and user-friendly delivery management software so that they may have the ability to monitor data in real-time and provide their clients with historic data to ensure transparency in their offerings.
2. Expanding the Limits
Customers often expect for there to be multiple ways to get their products delivered. It becomes the responsibility of the logistics companies to adapt to new technologies and come up with better solutions to manage outbound logistics. Companies must be prepared to offer multiple options to their customers. MobileTek allows for full mobile device support to happen on iOS, Android and Windows with increased accuracy. When customers are expecting their product to be delivered timely, efficiently and in the manner that they request, they want for their carrier to be able to give them accurate updates and time frames of when their item will reach its final destination.
3. Velocity of the Supply Chain
As you look to expand your business and target new locations, demand will also increase. To reduce product storage time and damage, increased product velocity in the supply chain is required. However, it is easier said than done. Factors like transit time and border delays are constraints of product velocity. What will define success is the company's ability to adapt and build a responsive ecosystem.
Interconnect gives companies the ability to increase their geographic footprint by providing both partners with real-time connectivity and information exchange for a seamless flow of communication that is not customer-facing. This software allows for smooth and instant communication to nurture relationships between businesses that in turn results in a supply chain where flaws and backups are scarcely found.
As the marketplace continues to expand, companies need to continuously assess their capabilities and seek partners with the right expertise, experience and infrastructure. Moreover, the innovative use of technology remains critical to providing seamless services to meet customer expectations as well as to gain insight and facilitate decision making. Key Software Systems provides world class logistics technologies and management software that will help solve the main problems looming in the industry.