Today's consumers have the ability to instantly transfer money, watch any show they want, and access music with the tap or swipe of a finger. When those consumers order a product, they want to get it quickly! A recent survey of consumers found that speed trumps loyalty when it comes to which company a person will choose for making an order. With our dispatch software, your business will be able to improve your courier management system and get deliveries to customers as quickly as possible.
Consumers Pay More for Faster Service
In a poll of 995 American consumers, 47 percent of them said they spent more in order to get faster service when placing an online order. Of those surveyed, members of the Millennial generation are the most likely to spend more for faster service. More than 54 percent of Millennials say they will pay more to get their item delivered on the same day. Luxury shoppers also want their goods delivered quickly. People buying high-end items will also pay more to get their things faster. If a company does not offer same-day delivery service, it could be leaving a lot of money on the table. Our courier tracking software makes it possible for a company to offer same-day delivery service within a specific geographic area.
Same-day Delivery Increases Online Shopping
When a person can get their order on the same day that they place it, they will shop more frequently. In that survey of consumers, 50 percent said that they would shop more frequently when they can get their orders on the same day. Past research has shown that the more often a consumer shops, the more money they spend. For retailers, this could be a big boon to the bottom line. With our courier tracking software enabling your company to offer same-day deliveries, it can also grow your online sales.
Loyalty Increases With Same-day Shipping
Our courier management system also has the potential to boost customer loyalty. A whopping 74 percent of American consumers say that they are more likely to shop again with a business that offers same-day deliveries. Once a company has managed to attract a customer, it is important to maintain their loyalty. Fast shipping times are as important as the quality and price of the product to today's savvy consumers. Our software also reduces late and lost deliveries, helping you keep your customers happy and satisfied.
Small Businesses Gain a Competitive Edge
Over the past few years, delivery software has only been available to retail leaders such as Amazon. Today, the affordability of our dispatch software means that smaller businesses can take advantage of the ability to get their goods to their customers on the same day as the order is placed. Instead of choosing the big retailer with the faster shipping option, a consumer might be more likely to choose the smaller local business if they can get the item within the same frame of time. With our delivery software, small businesses gain a competitive edge.