The Courier, Express, and Parcel (CEP) market is growing at an exponential rate. It is estimated to be around 90 billion euros in North America in 2020, according to data published by Statista. It is also expected that a compound annual growth rate of 5% will be seen between 2015 and 2025. There have been consistent advancements in the courier industry and the software that optimize service delivery and support are at the forefront.
What is Delivery Software
Delivery software is a digital logistics tool that helps at each step of the delivery process including planning, managing, optimizing, and executing the delivery. It is a centralized system of communication that integrates different features such as route optimization, reverse logistics, customer support, or ePOD, into one comprehensive system.
With Delivery Software, even a small operator can conveniently manage distribution across its drivers, from the first to the last mile of delivery. It is a highly flexible and customizable solution that can be adapted to match the demands of a company’s current equipment and infrastructure while improving its overall management.
Benefits of Delivery Software
Here are a few of its unique capabilities:
Automated procurement and shipment of deliveries
Efficiency at first and last-mile
Real-time driver tracking
Enhanced visibility and flexibility
Streamlined communication at all levels
Optimization and Automation
Using logistics software improves the efficiency and speeds up the entire delivery process. It is of great significance to the delivery companies because nearly 13% of customers said that they would not prefer to order again from the same place in case of a late delivery, according to a survey by Oracle in 2019. That is why these systems are becoming increasingly important for optimizing the delivery process.