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June 22, 2017

keysoftwaresystems

AllNewsletterPress Release

0 WHY OMNI-CHANNEL IS THE FUTURE OF E-COMMERCE

At the moment, Omni-channel is perhaps one the hottest trends in supply chain management. CPG (consumer packaged goods) manufacturing is one of the areas where omnichannel fulfillment has had the most significant impact. With more manufacturers looking to sell directly to the consumers, the line between B2B and B2C is getting blurry with each passing day. Manufacturers can now reach consumers directly, thanks to the emergence of additional commerce channels such as Omni-channel.

WHAT IS OMNI-CHANNEL?

By definition, Omni-channel is a multi-channel way of selling merchandise aimed at providing a seamless shopping experience for the customer. Whether they are making a purchase from a brick-and-mortar store or online via a smartphone or computer. Omni-channel differs from multi-channel in that the Omni-channel experience integrates many channels in the back end to provide an overall smoother, more seamless experience.

WHY THE HYPE?

The growth in popularity of Omni-channel in e-commerce is attributable to shoppers’ increasing desire to do their shopping how, where, and when they want. Omni-channel allows businesses to deliver this experience. Consumers are increasingly spending time interacting with brands at a personal level on social media platforms. Marketplaces like eBay and Amazon are able to provide quick, reliable shopping experience with additional perks such as free shipping and fast processing.

FREEDOM OF SHOPPING

The emergence of e-commerce solutions and technologies such as courier tracking software and courier dispatch software facilitates the delivery of a seamless experience. Consumers want to take advantage of this, and they won’t be sticking to a single channel. Freedom of shopping will be the key driver of the future of Omni-channel in e-commerce.

INTEGRATED COMMUNICATION AND DATA ANALYSIS

Multiple communication channels allow companies access to several data streams. Big data analytics help businesses to understand, quantify, and review communication with their clients. Companies can track the preferences of their customers over multiple channels through their Omni-channel strategy. This helps them deliver a more personalized, high-quality shopping experience.

IMPROVED EFFICIENCY

The development of an Omni-channel strategy helps a business to increase efficiency. This, coupled with the adoption of a courier software or a courier management system, helps improve clients’ experience. With such software, a business can provide additional perks — free or faster shipping of merchandise — on top of the seamless shopping experience provided by the omnichannel approach. This allows these businesses to sell their products everywhere without the complexities or added costs that would typically accompany the provision of services at this scale.

Any company can take advantage of Omni-channel, just as long as it has the technology to roll it out. However, this approach requires a deep understanding of the target market and their shopping habits. Find out the channels that your clients favor the most and then come up with a plan to achieve Omni-channel personalization.

April 11, 2017

keysoftwaresystems

AllPress Release

0 THE COURIER INDUSTRY IS USING TECHNOLOGY FOR EFFECTIVE MARKET PENETRATION

The eCommerce industry is massively contributing to the growth of the courier sector, which has led to courier companies experimenting with new delivery models to tackle the growing demand and changing market. Market penetration, a highly important, low-risk business growth strategy, requires a greater number of business locations in order to capture a greater share of the customer base. This can be applied to the courier industry. Let us discuss below how service dispatch software is helping courier companies increase their market share.

BIG-PICTURE DEMOGRAPHIC

Courier companies are thinking broadly about their potential customer, based on their age, gender, ethnicity and income, and are trying to determine where divisions can overlap. In order to increase geographical reach and market share of their business while competing with larger courier services, courier companies are taking advantage of service dispatch software, while partnering with fellow users in other parts of the country to substantially increase the geographic footprint of their business.

Courier dispatch software works with huge amounts of data, generated in the process. Hence, data security, access and handling remains a company’s prime concern, other than ensuring timely deliveries. However, with the help of actionable insights achieved from the data rerouting, planning and inventory management, and even job allocation can be done in minutes, according to our experts at Key Software Systems.

BENEFITS OF SUCH MARKET PENETRATION

The goal of market penetration is to get in quickly with the product or service, and capture a large share of the market. This creates goodwill, encourages efficiency, expands business capabilities and discourages competitors from entering the market. Courier companies, in order to increase revenue and capture new business instantly, are leveraging service dispatch software, while partnering with software users in other parts of the country to increase their geographic footprint.

A seamless and real-time information exchange takes place amongst the partners through this software, invisible to customers. This way, two courier companies, operational in different parts of the country, can enlarge their geographic service area, delivering packages across the country. The automated and synchronized dispatch-to-dispatch communications system saves both time and money, eliminating any time consuming procedures like e-mails, phone calls and faxes.

Courier companies will never have to turn down a customer ever again only because they don’t service that shipping destination.

March 14, 2017

keysoftwaresystems

AllNewsletterPress Release

0 HOW TO CHOOSE THE BEST COURIER DISPATCH SOFTWARE

According to data published by Oxford Economics, contributing $80 billion to the world GDP in 2008, equivalent to the contribution made by shipbuilding industry, and supporting 1.3 million jobs, the express industry, more commonly known as the courier and dispatch industry, is all set to support almost 4.5 million jobs globally by 2018.

In the courier and dispatch industry, last mile delivery is in a revolutionary phase, where consumers have become much more demanding than ever before. Market leaders are focusing on software solutions that can make their existing courier dispatch system smarter. They are looking for a single, comprehensive and user-customizable software, which is straightforward to implement and cost-effective in nature.

FEATURES OF GOOD COURIER AND DISPATCH SOFTWARE

The software should be comprehensive, powerful, user-friendly and fully-customizable. It should be able to fulfill the needs of couriers, dispatchers and the consumers. Here are some more features to look for while choosing the right solution for your business needs:

1. Fully Cloud Based Software

According to TechTarget, the cloud based software is meant to cover a wide range of resources while working with an enormous amount of data generated in the process. Cloud based software should be self-provisioning and elastic, giving the option to provide services on an on-demand basis. In addition, the software should be the fastest to start and easy to switch on, without the need of cutting down on any of functionality.

2. Feasible with any Operating System

The software should operate across all sorts of operating systems, from Windows to Linux and the Mac OS. In addition, it should be compatible with Internet Explorer, Safari, Firefox, Chrome, either on workstations, laptops or tablets. It should be customized enough to harness the capabilities of the user’s growing business, covering all aspects including same-day, next-day, e-commerce, distribution and warehousing industries.

3. Detailed Dashboard Reporting

Software solutions today come with the free mobile dashboard reporting apps that offer detailed dashboard reporting. The aim is to highlight real-time and/or historical data of the happenings across all areas of user’s business, which could be viewable on a smartphone and/or tablet. In fact, this user-friendly interface should work across any mobile operating system.

4. Should Cover All Phases of the Dispatch Process

Routed and scheduled work, on-demand, distribution, cross docking operations, Less-Than-Truckload (LTL) and warehousing are the main phases of any courier and dispatch process. The software solution should be able to manage all of them simultaneously.

In short, courier and dispatch software should help streamline operations, maximize company resource, thereby attracting new businesses. It should automate the flow of information, ensuring its accuracy and accountability, according to experts at Key Software Systems.

February 21, 2017

keysoftwaresystems

AllPress Release

0 5 CHALLENGES OF LAST MILE DELIVERY FOR ECOMMERCE [INFOGRAPHIC]

5 Challenges Of Last Mile Delivery Infog Draft 5 01 1 Orig
5 Challenges Of Last Mile Delivery Infog Draft 5 01 2 Orig

No longer do we see the internet as an untapped source of revenue growth for companies, rather, the competition in the eCommerce world is tougher than ever before. We saw eCommerce giants generating billions of dollars in the 3rd quarter of 2016 alone. Companies, now, more than ever, need to make the selling process as easy and enjoyable as possible for the consumer. A huge part of that is making the delivery process as painless as possible. In order to do this, companies must face and beat the challenges of last mile delivery.

eCommerce companies must send out their products in a timely manner and send them out without any flaws. They need to minimize cost and friction, while maximizing efficiency and transparency in the situation. The last mile of delivery, or the process of moving goods from a fulfillment center to their final destination, is where most companies fall short in customer satisfaction and where the biggest costs emerge. Customizable courier software allows for both the buyer and the shipper full transparency and efficiency in the purchase to delivery process.

Cost is not a new issue in business, but it is still a crucial factor in devising the correct strategy for any eCommerce company’s shipping and delivery execution method. There are plenty of shipping methods offered, but today’s consumers like newer, faster ways of shipping, especially for small niche items. The cost of last mile delivery accounts for 28% of total delivery costs to a business.  With courier and dispatch software and GPS tracking, you can minimize cost per order by eliminating hiccups in the last mile.

It’s no secret that today’s consumers have an endless information supply at their fingertips. It’s in the numbers: eCommerce revenue growth has increased 47% in the past 5 years. To adapt to the expectancies of their clients, companies have added tracking codes to orders, but this still does not provide full vision of the process. Having this transparency is vital in today’s age. Courier software ensures seamless delivery and real time tracking, giving customers access to all the information they need from their shipping provider.

The business world is fast paced and unforgiving. 62% of customers are less likely to shop with a company again if the product comes 2 days later than expected. It’s obvious to eCommerce companies that fulfilling orders correctly and on time is vital to every eCommerce site. In order to be fully equipped to handle the last mile delivery, the company needs to have the correct technology. In regards to same-day deliveries, a company needs to find the optimal route concerning the correct delivery person, the right spot, at the right time. Driver management applications streamline communication, leading to much higher efficiency. Customer retention will not be achieved so easily today with just a good product. The process in which they receive the product is key.

The less problems in any business process will maximize efficiency and minimize costs. However, due to unique situations, it is not always possible to have a frictionless process. You can minimize friction in transactions with the proper technology and readily available communication between vendor and customer. Courier management software, built specifically for the Same-day & Next-day industries, can be customized to your business to automate the flow of information. Global B2C eCommerce will reach $2.3 trillion in 2017, don’t miss out on this opportunity due to poor communication.

In order to be a company people can rely on, you have to be well constructed. No matter the size of your eCommerce business, you have to be consistent in your delivery. Having a poor infrastructure results in additional costs, time lags and brings down customer retention over time. These are all controllable elements that companies can handle correctly with the right technology. eCommerce companies who switch to outsourcing infrastructure in particular services find a 19% improvement in quality and 18% improvement in on-time delivery. Monitoring drivers and updating buyers on their packages in real time can save money and increase customer satisfaction. The shipping industry is very dynamic, but distribution software will allow you to meet your customers needs every time.

Customers today are demanding fast, frictionless, cheap, and efficient processes for purchasing and receiving their online orders. In order to fulfill these requests in an effective manner, eCommerce sites should have the latest courier software technology for tracking these orders accurately. The technology mentioned above is what will combat these five challenges of last mile delivery and allow average sized eCommerce to play on equal footing in the big leagues.

February 17, 2017

keysoftwaresystems

AllMobilePress Release

0 MOBILETEK STREAMLINES SAME DAY DELIVERY, ADVANCING MOBILE BARCODE SCANNING TECHNOLOGY AND FUNCTIONALITY WITH SCANDIT PARTNERSHIP

MobileTek by Key Software Systems, is proud to announce a newly formed partnership with Scandit, a leading provider in mobile data capture technology. Partnering with Scandit will compliment MobileTek by advancing the scanning capabilities of the smartphones built-in camera, providing a more cost effective, user friendly and robust mobile application to the user, while increasing driver performance and productivity.

Along with increased scan speed of the built-in camera, MobileTek customers will immediately see the difference in performance and increased scan percentages coming from the drivers. Leveraging Scandit’s technology will also help MobileTek users overcome adverse conditions such as awkward angles, distance, low lighting and in some cases the need for scanning damaged barcodes. Carriers will also be able to eliminate an extra device from the driver, along with the hundreds or thousands of dollars related to that extra hardware. With Scandit built into the MobileTek application, carrier companies will have an all-inclusive total solution that delivers high performance and fully compliments the BYOD environment, enabling drivers to use their existing devices without additional pieces or cost.

Company President Charlie Pisciotta adds, “Scanning always presented our customers with several challenges and cost of implementation for the hardware was the biggest. While smartphones helped reduce the need for expensive rugged devices, some carriers continued to have related hardware costs by adding Bluetooth scanners in high-volume scanning environments to compensate for a slower method of camera scanning. We’ve helped to eliminate those added hardware costs and increased the camera functionality in the application with the help of Scandit. MobileTek users will now have the power of a rugged dedicated scanner built right into the app, increasing productivity and providing a lower cost of ownership to the carrier. As an added benefit, carriers can now get away from managing damaged rugged scanners and delayed repair times which factor into lost production and potentially unhappy customers. We know our customers appreciate the continued investment we put into our solutions to help make their businesses stronger and we feel confident they’re going to love this new integration with Scandit.”

Scandit is the leading enterprise mobility and data capture company, specializing in barcode scanning solutions that transform business processes across industries including healthcare, logistics, manufacturing and retail. For more information, videos and details on Scandit you can visit them here: http://www.scandit.com.

January 30, 2017

keysoftwaresystems

AllNewsletterPress Release

0 NEW MARKET DEVELOPMENT IS A POWERFUL GROWTH STRATEGY

Only 0.036% companies ever reach annual sales of $1 billion, according to an article by business magazine, Inc.com. Most businesses that last more than a year have good products and serve a market well. They fail to grow simply because they do not aggressively implement growth strategies.

New market development has long been used as a powerful growth strategy. It is a four-pronged strategy that has proved effective for businesses looking at growing fast.

ADDRESSING A NEW MARKET SEGMENT WITHIN THE SAME GEOGRAPHY

A business can scale down its offering to lower its pricing structure to address a new market within the geography it already has a presence in. This strategy is effective if users already know your brand. For instance, software companies catering to businesses begin offering a home version of their program, priced significant lower, to address a different market segment.

REACHING OUT TO CUSTOMERS THROUGH NEW CHANNELS

Companies with a local presence can expand their reach to more customers by adopting new distribution channels. Increased penetration of the internet has made this easier. Maintaining an online store can be challenging and your company would need to develop the skills to respond to online orders and fulfill them without delay. New procedures may need to be incorporated to process online orders. Companies are increasingly using mobile apps to streamline such processes, says an article in the Huffington Post.

EXPANDING TO NEW MARKETS

This involves expanding your offering to more regions across the US. The greatest challenge in this strategy is setting up logistics across a wider region. This challenge can be overcome with the use of technology. For instance, Interconnect is a dispatch management software that connects businesses in different geographies, such that new business can be received from partners in other regions. Moreover, this helps ensure customer satisfaction across remote locations.

NEW PRODUCT PACKAGING

A company can repackage its offering to cater to a wider range of customers. For instance, a packaging that is bright and colorful with bolder fonts can be used to address younger customers, while the same product can have a more sober packaging to appeal to older clientele.

The implementation of growth strategies is often influenced by a company’s financial situation and ability to improvise. The good news is that technological advancements have made it easier and more cost effective to execute aggressive growth strategies. The internet has made it easier and cheaper to reach out to wider geographies and software has made it simpler and more cost effective to establish logistics partnerships.

December 29, 2016

keysoftwaresystems

AllPress Release

0 4 WAYS TECHNOLOGY HAS CHANGED THE DISTRIBUTION INDUSTRY

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No product would reach the end user if it isn’t for the distribution industry. Whether you are a manufacturer, own a brick and mortar store or run an ecommerce business, the key to success is effective distribution of your products. In fact, according to IBISWorld’s Public Storage & Warehousing market research report published in April 2016, the warehousing and storage industry in United States is valued at $22 billion, employing more than 600,000 people. New Jersey alone employed about 370,260 employees in the transportation, logistics and distribution industry in 2015, according to statistics released by New Jersey Department of Labor & Workforce Development.

The good news, however, is that with innovations in technology, the process of managing warehousing and distribution, along with other logistics of a business has become much easier. In fact, the availability of innovative methods like distribution software is rapidly changing the face of the distribution industry.

4 KEY CHANGES IN THE DISTRIBUTION INDUSTRY DUE TO TECHNOLOGY

1. Enhanced Performance

Distribution and logistics have become a part of marketing and are now directly linked to sales. Inventory is continuously moving and customer satisfaction depends on the real-time information regarding the movement of their packages. Distribution software allows just this type of tracking, giving you real time information regarding various parameters of your choice, according to a spokesperson for logistics solution provider Key Software Systems. It allows you to track your shipment and update the customer continuously.

2. Flexibility and Productivity

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Technology has reduced the need for manual labor and human intervention. Supply chains use distribution networks to anticipate demand and order volumes, while distributors are able to make decision regarding their services, by being able to predict timing and quantity. This gives them more flexibility and increases productivity, while also reducing operating costs.

3. Better Warehouse Management

Technology has resulted in better use of space in warehouses, as well as improved space and accuracy of delivery. It gives the opportunity to produce great results from small warehouses. All the data and tasks can be easily managed from a central computer, while computer controlled conveyors are also used for loading goods on to the right delivery vehicle.

4. Traffic Management and Delivery

GPS tracking and fleet management software provide managers data regarding vehicle status, traffic status, driver performance, etc., which is used to choose the most effective routes leading to fuel efficiency and lower delivery time.

Technology has changed and will continue to change the way delivery is managed and executed. Declining human intervention, increased streamlining and the wringing of costs from the supply change would continue to be the trends. There remains a lot to be explored in the distribution industry and both logistics managers and software developers will be looking to make the best use of technology to unlock the potential of this industry.

December 27, 2016

keysoftwaresystems

AllPress Release

0 4 SIGNS YOU NEED A BETTER SOLUTION FOR COURIER MANAGEMENT

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Did you know there are more than 7,500 delivery and parcel companies actively working in the US? These figures published in an article by Market Realist highlight the intensity of competition that carrier companies face today. Moreover, you may be up against a corporate powerhouse with annual revenues of close to $90 billion! With such challenges prevalent in the industry, you need the most powerful courier management solution in order to gain and maintain a competitive edge.

Often companies learn to juggle several balls at the same time and manage to keep them all in the air. Sometimes, they hesitate to step out of their comfort zones and, at times, they don’t want to fix something that does not outwardly seem broken. However, the right courier management solution can result in improved processes, more informed decision making, increased productivity, unparalleled cost savings and better customer satisfaction.

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SIGNS THAT YOU NEED AN UPGRADE

1. Low Real-Time Visibility

Carriers work in a distributed environment setting. Therefore, data is generated from multiple locations, systems and departments. Often one needs to make quick, yet informed decisions. In case there’s a time lag between your need for a report and its arrival, your company needs a more efficient solution. Decisions taken without adequate data or with a significant delay can be detrimental to the growth of a carrier. An effective courier management solution would collate and analyse data, making it available whenever you need it.

2. Rising Costs

With the growth complexity of your business, costs may be escalating. There is an urgent need to identify duplication of effort or time invested into activities that do not yield results. Courier management software can help streamline the process to improve productivity and efficiency, resulting is significant cost savings.

3. Frequent Firefighting

Does your company spend a lot of time micro-managing deliveries? Are there too many delays and cancellations? An upgraded courier management software solution can help you track deliveries better, avoid unnecessary delays and send timely information to your team as well as your customers, according to the details of the Xcelerator software by Key Software Systems.

4. Falling Behind Competition

Are your competitors offering more timely delivery solutions, with instant SMS and email notifications? Do they have access to reporting through mobile apps? Do they have shorter invoicing times and more customizable report generation? It’s time your company gains these advantages to stay abreast of competition.

The great news is that the industry is getting bigger and is expected to continue expanding over the foreseeable future. Looking at just B2C ecommerce, sales are expected to grow from $373 billion in 2016 to into over $500 billion by 2020, according to Forrester’s forecast. With courier management software that is powerful, comprehensive, fully-customizable and user-friendly, your company can continue to reap the rewards of a growing market.

October 2, 2016

keysoftwaresystems

AllNewsletterPress Release

0 IS IT TIME FOR NEW COURIER MANAGEMENT SOFTWARE?

DOES YOUR CURRENT SOFTWARE PROVIDER OFFER A STABLE AND DEPENDABLE PLATFORM?

With most businesses operating 24/7, it is important that your courier management software provide superior reliability and stability, with uptimes in the range of 99.9%. Unplanned downtime has an immediate adverse effect on the company and their customers, touching everything from internal communications to customer relations. Recurring unplanned downtime will cause overall loss of trust by your customer base, revenue loss and anxiety through your workforce. What is your provider’s disaster recovery plan? How often is it reviewed? How has it served you in times with unplanned downtime?

DO THEY TAKE CARE OF YOU?

Support is a critical element that any dispatch software company provides. When you need help the most, they should be easily accessible, responsive, thorough and accurate with their response. What support resources does your provider offer? What is their support policy? How long do you wait to hear back from them? Are the solutions you are being provided solve your challenge?

HOW IS THE INTEGRATION PROCESS?

Integrations is a 3-way relationship between you, your customer and your software provider. Your dispatch management software solution needs to bring a proactive approach to integrating your system with your valued partners. Questions need to be asked in an open forum and answered in an efficient and accurate manner in order to successfully complete the project. What are the requirements of this integration? What is the purpose of the integration? How long will this integration take to be operational? What resources are being dedicated from all parties? What is the cost? These are just a few questions that need to be addressed. Integrations should enhance your company and help you to become attractive to more opportunities. If your current dispatch management software provider is not putting you in position to earn more business and perform at a higher level, it may be time to review your options.

ARE YOU GETTING THE PROPER REPORTING AND ANALYTICS?

Report sand business analytics can pinpoint inefficiencies, uncover pitfalls in your process and highlight growth strategies. Advanced reporting tools equip you with the information you need to increase efficiency and expand profit margins. Executives and management teams are more mobile than ever before and they require reporting and business data on-the-go. Dashboard reporting tools are designed to provide exactly that. How are your existing reporting tools helping you to grow your business or streamline your process? Do you have the dynamic reporting capabilities for executives who are mobile? See more about our dashboard reporting… Vantage Point, an executive level,interactive mobile dashboard reporting app.

HOWEFFECTIVE ARE COMMUNICATIONS TO YOUR MOBILE WORKFORCE?

Options for mobile communications are plentiful these days.  Device options have come into focus over the last few years, with smartphones and tablets being required for business applications. Equipping your drivers with powerful mobile tools with the same in-the-field capabilities of the large national and global courier services will not only elevate your efficiency; it will also help your company become more attractive to new potential customers who are more tech savvy. MobileTekdelivery management software offers full mobile device support (iOS, Android, Windows), and is designed to automate your operations and streamline communications.

ARE YOU REWARDING YOUR LOYAL CUSTOMERS?

Differentiating yourself from the competition is becoming increasingly difficult. The way a company adopts and uses technology can dictate what the customer experience will be. Customers know they have options in the marketplace and empowering your customers with resources and options that your competition doesn’t offer, drives brand loyalty and propels new business. How is your Courier Management Software helping you to create brand loyalty?

HOW ARE YOU BUILDING YOUR NETWORK?

The shared economy buzz has taken over business. What does it mean and how can you get on-board to grow your business?  Many companies in the transportation and logistics fields have come together in order to share opportunities across the country. By sharing resources, companies can scale into new markets without the overhead that was once required. You still can open a physical hub if you need to, but you can also leverage the geographic footprint of a company that is already in the location, effectively enabling you to do business in that region without the need for physical office or warehouse space, drivers, employees, etc. How is your Dispatch Management Software helping you to grow your footprint, increase revenue and capture new business without adding costs?

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