Author Archive

Master Contractor Management Made Easy with Xcelerator

In the fast-moving world of last-mile delivery, efficiency and flexibility aren’t just nice to have—they’re essential. That’s why we’ve reimagined Master Contractor (MC) management in Xcelerator, making it more impactful than ever.

Built on Customer Insight

We’ve listened closely to our customers, and the message is clear: managing Master Contractor and Subcontractor (MC->Sc) relationships should be streamlined, not stressful. With Xcelerator, that’s exactly what you get—powerful tools that make contractor management easy, automated, and effective.

Empower Your Master Contractors

With Xcelerator, setting up MC->Sc relationships is fast and intuitive. Master Contractors are empowered to:

  • Onboard new Subcontractors
  • Deactivate inactive Subs
  • Assign new orders—all without needing your operations team to step in.

This means MCs can fully run their side of the business while staying in sync with yours. You stay in control of the customer relationship, while giving your partners the autonomy they need to thrive.

Add Power with the Driver Portal

Pair this functionality with our intuitive Driver Portal, and you’ve got a game-changing combination. It puts simplified, real-time data directly into the hands of those who need it most—keeping everyone informed and efficient.

Say Goodbye to Manual Headaches

Xcelerator helps you:

  • Fully support the Independent Contractor (IC) and Master Contractor (MC) model
  • Improve MC relationships through transparency and automation
  • Automate settlements between all parties
  • Eliminate tedious back-and-forth between Ops and MCs
  • Simplify accounting and payments

Let Xcelerator Do the Heavy Lifting

Focus on growing your business and serving your customers—Xcelerator handles the rest. Whether you’re scaling operations, refining contractor relationships, or simplifying the way your teams work together, we’ve got your back.

Home Delivery World 2025

The Key Software Systems team had a great time at Home Delivery World connecting with industry leaders, carriers, and shippers to talk all things final mile, logistics tech, and how we’re helping streamline operations while elevating the customer experience.

A big shoutout to our own Patrick Scardilli, who led an insightful roundtable on:
“Final Mile Carrier Technology – Crossing the Threshold of Home Delivery Success.”
Thank you to everyone who joined the conversation and shared their perspectives!

We’re energized by the innovation and collaboration on display — here’s to shaping the future of home delivery, together.

 

How Automation Speeds Up Courier Operations by 30%

Courier companies using automation report up to 30% faster response times—helping them stay on track and adapt quickly to changes throughout the day.

With Xcelerator’s dispatch automation and optimization tools, you can customize workflows to fit your operation, making it easier to manage high volumes, reduce delays, and keep drivers moving efficiently.

We’re focused on helping you scale with confidence—by giving you the tools to work smarter, not harder.



Customer Spotlight: Jason Perri Group

“Xcelerator and MobileTek have been game changers for our company. Their forward-thinking design, code building, and powerful reporting tools are what fueled our growth and solidified our position as HCA’s trusted medical courier partner. We highly recommend Xcelerator/MobileTek to anyone starting a courier business or who wants to scale their business quickly!”— Scott Hugger, COO, Jason Perri Group

At Key Software Systems, we’re proud to support fast-growing logistics providers like Jason Perri Group with scalable solutions that drive real results.

Whether you’re launching something new or scaling into the busy season, Xcelerator + MobileTek bring the power, flexibility, and visibility your courier business needs to thrive.

IC’s are Joining DriverLens and are Looking for Carriers!
Leverage DriverLens to help in your driver recruitment efforts!

Exciting Update! Independent Contractors (ICs) are signing up for DriverLens at an impressive rate, and they’re actively searching for carriers like you! Over 120 IC drivers have already joined in the past few days across key areas like NYC, Los Angeles, Atlanta, Indianapolis, and Detroit.

These drivers are looking for reliable carriers—but they won’t be able to find you unless you take action and activate DriverLens now. And the best part? It’s completely FREE!

There are currently over 2500 available IC’s using DriverLens and it’s growing daily. Activating DriverLens lets you be seen as an available carrier option that IC’s can reach out to, to let you know they are open to perform deliveries for you.

There are multiple ways for your company to benefit from DriverLens…

  • It’s FREE to use, you have nothing to lose.
  • IC’s can see your Company listed as an available carrier option to connect with, right in their app.
  • Gain visibility to available IC’s on the DriverLens map by simply choosing to activate DriverLens.
  • Eliminate MobileTek costs and save $$ by adding the IC’s in your network to DriverLens.
  • Drivers are already equipped with MobileTek Core and able to scan, take pics, and VPOD’s.
  • Use the quote request to broadcast a delivery opportunity to multiple IC’s, improving your margin and adding a competitive edge, or take a gig economy first come, first serve approach.
  • Choose to only see IC’s that use your preferred Third-Party Administrator.


Final Mile Delivery Innovation & Carrier Solutions Powered by Key Software Systems



ECA MarketPlace 2025

We were honored to be a proud sponsor of this year’s ECA: A Delivery Industry Alliance MarketPlace in Reno! A big thank you to the ECA team for organizing such a dynamic event.

It was a fantastic opportunity to reconnect with customers, forge new relationships, and showcase how the right software partner can help drive growth and efficiency in your business.

Let’s keep the conversations going—looking forward to seeing everyone next year in Texas!

Pickup and Delivery Driver Proximity Alerts

Keep your customers and consignees informed every step of the way with up to 10 fully customizable notifications delivered via email, SMS, or push alerts. One of our most popular features, proximity alerts, notifies recipients when a driver is within one mile of the pickup or delivery location. This real-time update helps consignees prepare for incoming packages, ensuring a smoother, more efficient delivery experience for everyone involved.

 

 

 

Customer Spotlight: Now Courier

At NOW Courier, we’re driven by understanding our customers deeply, anticipating their needs, and building genuine partnerships. We believe in delivering more than just packages – we’re about providing purposeful experiences and staying ahead of the curve.

 

 

To make that happen, we need the right tools. That’s where Key Software’s Xcelerator and MobileTek have been game-changers. It’s not just about tracking deliveries; it’s about having real control and real data at our fingertips.

What do I mean by that:

  • Fast data: Being able to query and export information quickly, so we can make smart decisions, fast.
  • Driver visibility: Mapping and tracing our drivers in real-time, so we know exactly where things are.
  • Proof of delivery, nailed: Geolocation of POD locations, so we have accurate confirmation, every time.
  • Delivery accuracy, guaranteed: Geofencing that cuts down on errors and keeps us on point.

For a company like NOW Courier, where we’re handling everything from specialized medical deliveries to larger expedited freight, Xcelerator and MobileTek give us the edge we need. It’s about being strategic, having a clear plan, and empowering our team to deliver excellence.

Key Software understands this. They’ve given us a system that aligns with our customer-centric approach and helps us build those strong, lasting relationships we’re known for. It’s not just software; it’s a partnership that helps us deliver on our promise.

Webinar Wednesdays!

A big thank you to Brian, Ray, and Gary from our Integrations Team for leading this month’s insightful Webinar Wednesday session! We took a deep dive into how our dedicated team designs and builds the essential APIs, EDIs, custom reports, templates, portals, and specialized services that power the Xcelerator build—filling functionality gaps and enhancing your overall experience.

Here’s a quick recap of what we covered:

– An in-depth look at the cutting-edge technologies we leverage to develop innovative, scalable solutions.
– A behind-the-scenes view of our team’s development process—how we tailor each project to meet your unique connection and integration needs.
– A preview of the productivity and efficiency tools we’re adopting this year to serve you better and faster.

Stay connected, and don’t miss the next opportunity to engage with our team and discover how we can help elevate your integration strategy.

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IC’s are Joining DriverLens and are Looking for Carriers!

Leverage DriverLens to help in your driver recruitment efforts!

Exciting Update! Independent Contractors (ICs) are signing up for DriverLens at an impressive rate, and they’re actively searching for carriers like you! Over 120 IC drivers have already joined in the past few days across key areas like NYC, Los Angeles, Atlanta, Indianapolis, and Detroit.

These drivers are looking for reliable carriers—but they won’t be able to find you unless you take action and activate DriverLens now. And the best part? It’s completely FREE!

 

 

There are currently over 2500 available IC’s using DriverLens and it’s growing daily. Activating DriverLens lets you be seen as an available carrier option that IC’s can reach out to, to let you know they are open to perform deliveries for you.

There are multiple ways for your company to benefit from DriverLens…

    • It’s FREE to use, you have nothing to lose.
    • IC’s can see your Company listed as an available carrier option to connect with, right in their app.
    • Gain visibility to available IC’s on the DriverLens map by simply choosing to activate DriverLens.
    • Eliminate MobileTek costs and save $$ by adding the IC’s in your network to DriverLens.
    • Drivers are already equipped with MobileTek Core and able to scan, take pics, and VPOD’s.
    • Use the quote request to broadcast a delivery opportunity to multiple IC’s, improving your margin and adding a competitive edge, or take a gig economy first come, first serve approach.
    • Choose to only see IC’s that use your preferred Third-Party Administrator.

 

St. Patrick’s Day Fun!
A big thank you to Chris and Charlie for hosting a St. Patrick’s Day feast! 🍀 And a special shoutout to Patrick Scardilli – wishing you the happiest of birthdays! The food, the fun, and the festive spirit made it a fun celebration. Here’s to good friends, great food, and unforgettable memories!

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Empower Your Workforce with MobileTek

Give your employee drivers and independent contractors (ICs) the flexibility they need to excel. With MobileTek, drivers can easily customize their screen layout, sequence their stops, and optimize their routes for maximum efficiency.

MobileTek offers drivers accurate ETA predictions and turn-by-turn navigation through their preferred map app, ensuring they stay on track and on time. Plus, with contactless delivery options like Visual PODs, the delivery experience is smoother and more secure for both drivers and customers.

Streamline Operations, Enhance Customer Satisfaction
MobileTek isn’t just for drivers—it’s a game changer for your entire operation. By simplifying the delivery process, MobileTek reduces the workload for drivers, operations teams, and even customers. With seamless, real-time communication, you’ll improve the experience for everyone involved and drive greater efficiency across the board.

Ready to take your delivery operations to the next level? Let MobileTek help you boost productivity, reduce errors, and elevate customer satisfaction.

 

Customer Spotlight: Expressit Logistics
Since 1984, Expressit Logistics has been committed to understanding the unique needs of its customers and exceeding their logistical goals. With tailored transportation solutions, they ensure timely deliveries across a wide range of services, including custom shipping, white glove delivery, storage, warehousing, cross-docking, and final mile delivery.

In the last six months, the Expressit team conducted a tech review, exploring a new software provider to assess how it compared to Key Software Systems. After going through the sales process with other providers, Expressit quickly realized that Key Software was unbeatable across several metrics like integrations, automations, driver app, and optimization, ultimately recommitting to Key Software.

Expressit’s most impactful Xcelerator & MobileTek features include real-time customer notifications, dispatch automation, route optimization, and the MobileTek driver app. These features among others have significantly streamlined Expressit’s operations, reduced friction and improved delivery performance. The seamless integrations have also further enhanced their efficiency, ensuring they meet customer expectations every time.

Expressit Logistics now confidently recommends Key Software for its comprehensive, tailored solutions and superior service that aligns with their mission of delivering excellence in every shipment.

Webinar Wednesdays!

A huge thank you to Charlie V. for an incredible Webinar Wednesday! 🙌 This month we showed how Xcelerator’s dynamic optimization engine enhances visibility with stop-sequencing and real-time ETAs based on the best delivery approach. With real-time traffic and dwell time factored in, ETAs are shared amongst operations, drivers, and shippers through automated notifications—reducing manual check-ins, phone calls, and unnecessary touchpoints. Xcelerator’s Route Planning Optimization makes RFPs easier and route planning faster, smarter, and more efficient—enabling you to process thousands of orders and generate optimized routes in just minutes!

Information on our April webinar coming soon!

 

DRIVERLENS logo

IC’s are Joining DriverLens and are Looking for Carriers!

Leverage DriverLens to help in your driver recruitment efforts!

Exciting Update! Independent Contractors (ICs) are signing up for DriverLens at an impressive rate, and they’re actively searching for carriers like you! Over 120 IC drivers have already joined in the past few days across key areas like NYC, Los Angeles, Atlanta, Indianapolis, and Detroit.

These drivers are looking for reliable carriers—but they won’t be able to find you unless you take action and activate DriverLens now. And the best part? It’s completely FREE!

There are currently over 2500 available IC’s using DriverLens and it’s growing daily. Activating DriverLens lets you be seen as an available carrier option that IC’s can reach out to, to let you know they are open to perform deliveries for you.

There are multiple ways for your company to benefit from DriverLens…

  • It’s FREE to use, you have nothing to lose.
  • IC’s can see your Company listed as an available carrier option to connect with, right in their app.
  • Gain visibility to available IC’s on the DriverLens map by simply choosing to activate DriverLens.
  • Eliminate MobileTek costs and save $$ by adding the IC’s in your network to DriverLens.
  • Drivers are already equipped with MobileTek Core and able to scan, take pics, and VPOD’s.
  • Use the quote request to broadcast a delivery opportunity to multiple IC’s, improving your margin and adding a competitive edge, or take a gig economy first come, first serve approach.
  • Choose to only see IC’s that use your preferred Third-Party Administrator.

 


ECA2025


Key Software at the ECA MarketPlace: Innovation, Connection & Collaboration

We were proud to sponsor and participate in this year’s ECA: A Delivery Industry Alliance MarketPlace in beautiful Reno, Nevada!

From start to finish, the event was a dynamic gathering of delivery professionals, technology innovators, and industry leaders—each bringing valuable insights and energy to the table. A huge thank you to the ECA team for organizing such an engaging and impactful event.

A Space for Growth & Collaboration

The ECA MarketPlace gave us the opportunity to:

  • Reconnect with long-time customers
  • Build new relationships with forward-thinking carriers
  • Showcase how Key Software’s solutions help drive growth and efficiency

It was exciting to demonstrate how choosing the right software partner can make all the difference—whether you’re optimizing last-mile delivery, managing contractors, or scaling your operations.

Onward to Texas!

We’re energized by the conversations we had in Reno and inspired by the innovation happening across the delivery space. Let’s keep the momentum going—we’re already looking forward to seeing everyone next year in Texas!

Until then, if you’re looking to elevate your delivery operations, we’re here to help.



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Successful CLDA 2025 Final Mile Forum in San Diego!

Another successful FMF in the books! Events like the CLDA Final Mile Forum are always a fantastic opportunity to strengthen existing relationships and forge new connections. Charlie had the privilege of joining a panel discussion on “What Shippers Want: Small Parcel,” and we shared some exciting new features within Xcelerator and MobileTek. We’re thrilled to keep the momentum going and look forward to sharing more innovative features with you! Contact your sales rep to learn more.

Dispatch Automation & Route Planning Optimization

Xcelerator’s dynamic optimization engine delivers visibility of stop-sequencing and ETAs based on the best delivery approach. ETA’s factoring in real-time traffic and dwell time are easily shared amongst operations, drivers, and shippers through automated notifications, reducing manual touch points, phone calls and check-ins, while rounding out the customers delivery experience. Xcelerator’s Route Planner Optimization will make your RFPs easier, and route planning faster, smarter, and more efficient, allowing you to process thousands of orders and automatically generate optimized routes in minutes!

 

Customer Spotlight: Blue Streak

Blue Streak offers a comprehensive range of time-sensitive messenger and courier services, parcel delivery, cargo, and freight shipping solutions. When you choose Blue Streak, you can count on our professional, friendly team members, who view themselves as true ambassadors of service to your business and partners.

With over 35 years of experience, the Blue Streak team has earned a reputation for professionalism and reliability in the transportation industry. As we continue to grow and evolve, we remain committed to upholding the high standards of service that have made us a trusted partner for our customers.

Webinar Wednesdays!

Another successful Webinar Wednesday, big thanks to David and Ryan! This session was all about MobileTek Core. Learning how to elevate your operations with cutting-edge features, with an exclusive look at our exciting soon to be released feature: Multiple VPOD (Visual Proof of Delivery), designed to boost shipper and consignee satisfaction. This is your chance to level up your logistics game, contact your sales rep to learn more.

Information on our March webinar on Route Planning coming soon!

 


 

DRIVERLENS logo

IC’s are Joining DriverLens and are Looking for Carriers!

Over the last YEAR alone over 1000 drivers and counting have signed up for DriverLens in major cities. More are onboarding daily across the country.

You do NOT need to add the IC’s you work with now to DriverLens. Activating DriverLens lets you be seen as an available carrier option that IC’s can reach out to, to let you know they are open to perform deliveries for you.

When you use DriverLens like this, drivers come to you and it changes the game of recruiting drivers!

Get started and activate DriverLens to connect with these available IC’s. There are multiple ways for your company to benefit from DriverLens…

  • It’s FREE to use, you have nothing to lose.
  • Drivers that are using DriverLens can see your Company listed as an available carrier option to connect with, right in their app.
  • Gain visibility to available IC’s on the DriverLens map by simply choosing to activate DriverLens.
  • Eliminate MobileTek costs and save $$ by adding the IC’s in your network to DriverLens.
  • Drivers are already equipped with MobileTek Core and able to scan, take pics, and VPOD’s.
  • Use the quote request to broadcast a delivery opportunity to multiple IC’s, improving your margin and adding a competitive edge, or take a gig economy first come, first serve approach.
  • Choose to only see IC’s that use your preferred Third-Party Administrator

And more…

**Zoomed out…These are available drivers currently logged in and ready to go!!***

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2025 Shows!


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Dispatch Automation is where efficiency meets an operational excellence. Choose from three dispatch modes: Manual, Assisted, or Fully Automated. With Xcelerator, you can gradually transition to automated dispatch at your own pace, allowing you to scale operations with minimal overhead.

Combine Route Optimization with any level of Dispatch Automation to turbocharge operations with the best delivery approach. This includes stop-sequencing, ETA’s, time windows, service types, real-time traffic data, and more. Xcelerator’s Automated Dispatch and Optimization engine helps you to increase on-time performance and reduces unnecessary delays. Improving overall efficiency and communication between all parties involved in the lifecycle of an order.

Assisted Dispatch shown below (we can’t show you the fully automated, it’s too fast for a screenshot!) offers your operations team the top driver options considered for that delivery. Assisted dispatch lets you visualize the impact the new order will have on each drivers existing delivery path, and then your team can take it from there!

In the dynamic landscape of modern delivery services many carriers are taking on new delivery types like Home Delivery to grow their business and take advantage of the ever-increasing need for Final Mile Delivery

Xcelerator’s recent deployment of our home delivery scheduling component has been a homerun with customers that have been doing home delivery for a while and using other systems, as well as customers entering the home delivery landscape. Carriers that were using another system to perform the scheduling tasks have been able to eliminate that outside system, consolidating and saving money while improving efficiency with everything now included in Xcelerator.

With home delivery, communicating with consignees, drivers, and shippers to keep them sync’d up can be an enormous challenge. Overcoming this challenge and automating it is the key to success. Xcelerator helps carriers simplify communication with customizable automated notifications as well as a two-way chat component that is tethered to the order and package in question. Two-way chat supports practically all multi-media as well, seamlessly addressing requests, resolving concerns, and rectifying issues ensuring everyone is thrilled with the delivery experience.

In the dynamic landscape of modern delivery services, technology is empowering carriers to augment their delivery network with new lines of business in previously untouched vertical markets. Final mile software platforms like Xcelerator are advancing their applications with features and functionality that complement the carriers existing B-B delivery network, to easily adopt a B-C model that encompasses Home Delivery and the scheduling complexities that come with it.

Adding a Home Delivery service to existing delivery verticals can be challenging, however platforms like Xcelerator are proving to smooth the speed bumps encountered when working with a new customer base. Home delivery challenges are found in receiving products, coordinating delivery times, communicating with drivers and consignees, as well as case management. Adopting technology automates and streamlines that process end-to-end, transforming not only the customer journey, but your internal operations as well. By leveraging the technology carriers have a newfound sense of control over their delivery experience when embarking in new areas like Home Delivery.

Through the combination of consignees self-scheduling deliveries through SMS communication and route optimization applied to those scheduled deliveries, carriers now have the tools and resources for operational finesse, and customer-centric engagement. Your entire final mile delivery management and optimization platform will stand not only as a symbol of courage to move into new markets, but also as a model of exceptional customer satisfaction.

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