Courier dispatch software is designed to help your company thrive, improving overall performance and making dispatch management easy by keeping all of your information in one place. From order entry to scheduling to GPS tracking, it ensures timely delivery, driver safety, and efficiency. From start to finish, it guides you in monitoring and reporting every step of the delivery process in real time. With a comprehensive software, you will save time and money.
Customer Service Automation
As your business grows and changes, your ultimate goal remains the same: keeping your customers satisfied. Automation of certain services, like billing support and scheduling improve your employees’ performance and, ultimately, the customer’s experience with your company. Additional features like e-signature management gives customers confidence that you take your business seriously, and show them that you are adapting with our ever-increasingly technological world.
82% of US adults say that by 2050, automation in the workplace will become the norm.
29% of customer service agent responsibilities have the potential to be automated with technology.
Reduction in Human Effort
With features like route optimization and GPS tracking, your software does large and difficult tasks for you so that you can focus your efforts elsewhere. Rather than spending hours planning routes, courier dispatch software will get the job done in minutes. Additionally, GPS tracking will alert you of any drivers’ problems, so you don’t need to manually monitor each of your drivers as they go about their deliveries.
The global GPS Tracking Device Market is expected to grow to $2.53 billion by 2023.
A GPS asset tracking system helps keep your drivers on track, thus reducing fuel consumption by 33%.
Route Optimization for Speed
Route optimization finds the shortest and most cost-efficient routes for your delivery drivers. The software takes into account every detail from the number of required stops and vehicle capability to dynamic factors like traffic status and weather conditions. A faster, smoother delivery route will not only make your drivers’ jobs easier, keeping your employees happy and safe, but it will also improve customer satisfaction when they receive their deliveries in a timely fashion.
Many Amazon Prime members expect their packages to arrive in less than 4 days.
55% of customers say they would stop using a delivery service after 2 late deliveries.
Companies in every industry are quickly responding to customer demand for more environmentally-friendly practices. Using courier dispatch software can lessen your company’s carbon footprint. In the delivery industry, which is largely powered by trucks and cars that use gasoline, actively looking for greener practices is especially important.
U.S. drivers use almost 3 billion gallons of gas just sitting in traffic every year.
81% of consumers feel that companies have a responsibility to help improve the environment
Courier Dispatch Management Software: An Essential Tool
Whether you’re struggling to keep up with competition like Amazon or you merely want to boost your already successful performance, dispatch software can be incredibly helpful in a number of ways. Ultimately, courier dispatch management software is an essential tool for the modern delivery business. Using such software offers a game-changing boost to your company’s reliability, efficiency, and most importantly, customer satisfaction rates, all the while saving you money and time investments.