In this ecommerce-driven era, the volume of deliveries is rising at a tremendous rate. In fact, between 2010 and 2019, the size of the global courier, parcel, and express market grew from $157 billion to $330.34 billion, according to data published by Statista. Along with it, customers want their deliveries faster and need more reliability. This is what a dispatch software makes possible for courier companies. A courier dispatch software helps improve the efficiency of the last mile deliveries of packages, which is the most complex and expensive part of the complete logistics.
Here are some ways you can benefit from a courier dispatch software:
A courier software also offers detailed reports based on real time and historic data, according to an article by Key Software Systems. The data can be on employee performance, delivery times, costs, and more. Along with customer feedback, these reports can be used to make improvements and even identify trends. The reports can be easily viewed on smartphones or tablets.
A courier dispatch software can help you find the most optimal route using GPS technology. Advanced dispatch software considers things like road blockages, traffic density, and even the other stops the driver is required to make. With this, companies can make deliveries faster. This is a great advantage. Its importance can be seen from the fact that 72% of Amazon Prime users consider unlimited free delivery as the biggest benefit of the service, according to a survey by PwC.
Gone are the days when customers were satisfied with just knowing the expected date of deliveries. They want to be able to track their packages and know about all the movements. This is what a courier dispatch software offers. With this, customers can know where their package is at all times. This feature also reduces failed deliveries because of the unavailability of the customer.
Apart from these, a courier dispatch software can generate detailed reports, helping reduce manual effort. These reports can be shared with various departments and personnel involved to a build cohesive team.