It's astonishing how quickly the world of commerce has changed since digital technology became commonplace in business. Most companies now market their products online, and even "strictly retail brick-and-mortar" operations find it essential to market their businesses via the internet. Those who sell products online face an increasing need to offer shipping that can be tracked with delivery software to meet customer demands and manage an ever-increasing number of deliveries.
Courier Management Service Applications Permeate E-Commerce Changes
Almost all the important changes in e-commerce revolve around creating a great customer experience. Customers demand more from online companies because they can so easily migrate to a competitor if dissatisfied. Courier tracking software plays a critical role in the top five changes in e-commerce in the last few years:
1. Need to Generate Real-Time Inventory Figures
Customers won't stand for delays. Slow-loading websites cause customers to leave a website within seconds. One study found that a 1 percent loss of customers occurred for every 100ms delay,and inaccurate or unavailable real-time inventory figures put up real barriers to sales conversions. The right software can collect inventory figures from multiple warehouses, brick-and-mortar stores, product returns, refused deliveries, and outside salespeople's contracts to deliver real-time inventory counts to generate more conversions and faster fulfillment services.
2. Demand for Customer Self-Service Applications
Chatbots for on-site customer service are becoming increasingly common, and companies now offer other self-service applications to research products, customize orders, and monitor deliveries with courier tracking software. Customers can choose their delivery carriers or use multiple carriers to reduce shipping costs. This is especially important in B2B sales and large orders of supplies. Last mile delivery software enables end-to-end tracking or orders.
3. More Efficient Management of Delivery Logistics
Managing the supply chain and shipping integrations becomes increasingly complex when companies need to plan delivery routes efficiently from the nearest warehouse to reduce shipping costs and speed deliveries. Important issues in planning include anticipating traffic patterns, meeting tight delivery schedules, analyzing truck capacity, and other concerns. Pinpointing accurate delivery times can become a nightmare without last mile delivery software.
4. Expanded International Sales
Digital tech has turned the world into a global village, and any business can expand sales by selling in foreign markets. However, shipping products internationally and calculating taxes and duties in other tax jurisdictions become very difficult without built-in calculators and delivery software to manage multifaceted deliveries that might involve using multiple carriers, storing products temporarily, and other logistical problems.
5. More Personalization
One study found that 79 percent of shoppers are more likely to convert on an offer that’s been personalized. How a company captures and uses data is at the heart of all customer personalization efforts. Intuitive business applications--such as courier management service software and last mile delivery software--enable companies and their customers to plan their deliveries and track them more efficiently. Customers can access their ordering histories when reordering, and companies can study ordering data to build better customer profiles for personalized marketing.
Streamlining Deliveries and Delivering Great Customer Experiences
Key Software Systems offers user-customizable delivery software that supports the way each business works instead of requiring changes to how the business is run. Courier management software offers automated routing and simplified calculations based on cargo weight, vehicle capacity, highway load limits, and traffic conditions. Contact us today to find out how to manage the complex changes in e-commerce with route optimization and customizable software.