Todays’ consumer is more discerning than ever before. They are not ready to compromise on delayed shipments or bad quality products. This has put a lot of pressure on courier companies to maintain their dispatch processes to match to the expectations of their customers. For growth, it is immensely important that these companies continue to improve on their business processes, complying with customer requests, while also cutting costs and enhancing customer service.
However, if we look closely, a courier company cannot run without an efficient warehouse system. The warehouse and distribution centers are at the very heart of the supply chain network. Warehouses perform a wide range of services that add value, such as labeling, assembly, packaging, branding, kitting and reverse logistics. Warehouses also need to be efficient in accommodating any spike in demand during the festive season, says an article published by MACH 1 Global Services.
To achieve an efficient warehouse, courier management software can be the key. Let’s see how.
Encourages More Regional Location
Earlier, when courier companies used to operate manually, they preferred their warehouses to be restricted to one geographical location to easily manage pickups. However, an efficient courier management system, which can easily take care of several warehousing hubs simultaneously, is encouraging the building of more regional locations, bringing products even closer to the customer. This will help courier companies reduce transportation costs and ensure last mile delivery, says an expert at Key Software Systems.
Allows Expansion of Space
Driven by the desire to provide every possible thing a customer might wish for; the product range being shipped these days is hugely diverse. However, such diversity comes with the added cost of managing those products. With courier management systems, the dispatch and delivery time of every single product can be taken care of in a highly organized manner. This will drive the demand for warehouse space to up to three times in 2018, according to CBRE.
Ensures Safety of Products
A lot of money is spent by warehousing companies for the maintenance of products in the warehouse and safety of their workers. Since every product is tracked by software, managers instantly know about any mishandling of packages and other technical issues before they become a cause of accidents in a warehouse or lead to delayed dispatch.
Courier software also helps warehouses take care of returned products, which is an added responsibility of e-commerce retailers.