According to an article published in Market Realist, US courier and parcel delivery generates annual revenues of about $90 billion from over 7,500 companies of both large and small scale.
If you are in the courier business or are looking to enter it soon, you may need the help of courier management software to ensure that functions run smoothly. However, there are many factors that have to be considered before you choose the right software.
5 Qualities of Good Courier Management Software
1. Tight Security
One of the biggest concerns while opting for a third party service is that you do not want to compromise the security of your company’s information or that of the client's. The provider should be able to store and keep all the information secure. To ensure that you are opting for a reliable service provider, do a background check.
2. Good Customer Service
Your software should be capable of assisting clients with all of their concerns and on a real-time basis. Customer support should be provided to help clients set up accounts easily and to be able to track orders, while also being able to communicate with you whenever required. All this leads to customer loyalty and positive word of mouth.
This is a major factor while choosing courier management software as there are many products out there that are sub-par. Here, the focus is always on keeping fuel costs as low as possible, improving time management, improving internal communication flow and guaranteeing customer satisfaction. Balance the cost with the features and services the software is capable of offering. Don't look for the least expensive software available, rather look for one that suits your business needs the best. Unsure of a particular product? Consult reviews by customers to aid you in making the right decision for your business needs.
4. Availability to All
Good software is not useful if people can't access it easily. Make sure the software you choose is available to everyone who needs it. Additionally, strive to opt for a product that works online as well as offline.
Each customer is unique, and so are their needs. Software that allows you to tweak and personalize the settings can be a huge help in this regard. Your clients will be more comfortable using services that have been customized specifically to their needs.
So, when choosing a courier management software, check all the features offered and balance these against the cost savings involved. What you need is a powerful and comprehensive software solution that encompasses all aspects of logistics, distribution and warehousing. You need to identify a user-friendly, all-in-one software solution that would unlock your company’s untapped potential with smart features designed to deliver results.