The global logistics and supply chain market size is expected to grow from $2,734 billion in 2020 to $3,215 billion in 2021, according to a report by MarketsandMarkets Research. Although the growth rate is about 10%-15% lower than the pre-COVID estimates, the market is still expected to grow at a 17.6% YOY rate. This highlights that even in this difficult environment, courier services remain extremely important.
Delivery platform software can help companies save precious time and resources, while staying organized. Here are some of the ways such software can help.
Courier platforms have automated synchronization of dispatch to dispatch communications systems. This means that each of the partner companies can gain access to all the important information, such as scan history and signatures. This also removes the need for time consuming emails as well as expensive phone calls and faxes.
Better Customer Service
Regardless of the location of the package, you can get shipment details within seconds with advanced delivery and optimization software, according to experts at Key Software Systems. With this, companies can efficiently and quickly respond to all customer queries.
Additionally, customers can get information about their packages, such as its location and expected time of delivery. This removes the need for interaction with a company representative in many cases. So that is one less thing you need to worry about, making organization easier. Plus, with better customer service, you get more repeat customers. After all, 92% of the customers say that they would stop purchasing from a company after 3 or less bad customer service experiences, according to a survey by Gladly.
In day-to-day operations, courier companies generate massive amounts of data, which generally goes to waste. But with courier software, this data can be used for improving organizational efficiency. The software provides access to ETAs, costs, reporting, contactless delivery, optimization and so much more. This helps companies in identifying areas of improvement as well as existing and emerging trends.
Delivery and Optimization software also provides multiple reports. The software can prepare detailed and highly accurate reports, according to your preference. These can then be shared across different locations, departments and personnel in the network. Plus, you would not have to store a huge number of records and other files of the deliveries. All the details about the performance and progress of the business would be stored in the system.
Apart from these, courier software also helps in organizing optimized route requirements, with auto or assisted dispatch. Easily creating the fastest routes and allocating them to the best driver for the job.