Initially, Metro 1’s software vendor at the time was going out of business, forcing them to look for a software solution that would provide the functionality they needed in a tight timeframe for migration. They wanted more options to communicate with drivers, a streamlined approach to their scheduled, routed and on-demand volume and an accounting system to meet their customers’ needs. Almost 10 years since that initial conversation and migration into Xcelerator & MobileTek, Metro 1 has grown their volume considerably while keeping overhead low and decreasing operational inefficiencies through the use of technology provided by Key Software Systems.
Mark Courson, President and Owner of Metro 1 Courier Delivery and Logistics points out, “Xcelerator and MobileTek have been a major selling point for us. Combined, they have enabled us to continually grow and add volume while decreasing our operating expenses. More importantly, we’ve been able to lower our price point to customers and remain very competitive, even against the national carriers because of the capabilities we have adopted through technology. Our business model has always been strong, Xcelerator and MobileTek helped to strengthen that model and put us in a position to scale the model further.” Mark continues, “As an example, after implementing Xcelerator, we’ve increased shipment capacity by 400% without adding additional staff. With that added volume, most companies would be buried under phone calls for tracking orders, finding out where drivers are and emailing or calling customers back with the updated information. Xcelerator & MobileTek have helped us to reduce incoming call volume by 60% as our customers began using the strong online portal, custom email notifications and mobile tools. Providing customers these resources created solid brand loyalty and long-term partnerships, while giving us the freedom to look for more opportunity.”
“It's an incredible feeling to see a customer grow into the software and achieve the success that Metro 1 has through the years. We’re certainly not the only reason they’ve achieved success, although we are happy that we’ve been able to have a major role in it” adds Patrick Scardilli, VP of Sales & Marketing for Key Software. “As they’ve grown, they’ve advanced into the system by adding mobile technology and integrations with their high volume customers to handle thousands of daily jobs and provide those customers with real time OS&D reporting. Initially they started out with basic communication methods. As their customer’s needs evolved, Metro 1 evolved as well and brought an array of new features and functionality to their customer base, their mobile workforce and their internal teams.”