More than any other business, a courier business possibly faces some unique challenges. From keeping track of the various delivery schedules to an employee being unable to find an address or even a vehicle breaking down en-route, there is so much to deal with. And what about all those special instructions about fragile packages and specific dates on which certain items should reach specific addresses? Managing it all could probably confuse even the best juggler! Thank goodness technology has come to the rescue with some great options for service dispatch software. For instance, Xcelerator is an easy-to-use, yet powerful, Windows-based courier management solution, specifically designed to take care of all the logistic needs. In fact, this service dispatch software can be customized to maximize its benefits for your specific business needs. Here's a look at some more ways in which such software can help your business.

Software Advantages for Courier Businesses

• Lowers Costs: This is one of the most beneficial aspects any business would be happy to gain! With the use of service dispatch software, you get to eliminate inefficiencies and unnecessary wastage, which ends up saving you a bunch of cash. Since the use of such software solution helps r`educe the need for paperwork, you also get to save a load on paper and printing costs. You gain a better perspective of the larger picture too in one glance.
• Work Order Management: Regardless of where your employees operate from and even while they are on the field, you can use such solutions to schedule work orders on various parameters, such as urgency, proximity, level of expertise required, etc. What you get in return is better productivity and higher customer satisfaction.
• Route Replanning: How often have you complained about having to replan deliveries, whether it is due to employee error or absenteeism or vehicle breakdowns and other reasons? Wouldn't it be a blessing in disguise if you have a management software that would make such replanning a breeze? Also, when you use various parameters like location, distance, etc. to plan, you end up saving time as well as fuel. More importantly, things are unlikely to fall through the cracks when you have technology planning your workforce management.

• Customer Data: To be able to address customer needs to the best of your abilities, you need to have access to customer data. This data also helps you identify trends, patterns and workflow to optimize your business and provide better services. When you can access all the information related to a customer in one place, you can also plan such that you take care of all aspects of a ticket in one visit, thereby once again saving on time and effort and improving productivity. This data will also enhance your customer care services, giving you an edge over the competition.

The best part is that technology has advanced so much that your employees can be in touch with you from anywhere and at any time, while being able to access all the needed information even on the go, with the help of mobile-friendly software. For instance, MobileTek is a powerful service dispatch software that is designed to work seamlessly with Xcelerator and is compatible with various operating systems, such as the iOS, Windows and Android.