Optimizing field operations is all about prompt reactions and efficient allocation and management of resources. Driven by B2C growth, it is estimated that the Courier-Express-Parcel (CEP) market will increase at a CAGR of 5.78% between 2016 and 2020 and reach $343 billion, according to an article published by Accenture. The article further states that nearly 89% of retail, manufacturing, and logistics companies agreed that e-commerce is driving the need for faster delivery.
In the CEP market, dispatch management software helps in promptly identifying, assigning, and re-assigning workforce to optimize the delivery process. Following are some ways in which dispatch software increases the productivity of the businesses:
Helps Optimizing the Schedule and Staying Connected
Dispatch software allows streamlining the operation, adjusting the process as per the customer’s request, and prioritizing workers and assignments to complete the most profitable jobs. With synchronized and real-time automated dispatch-to-dispatch communications system, it allows each partner company to see critical time-sensitive information, say experts at Key Software Systems. You can also constantly monitor and communicate with your drivers from one place and inform them of any special requests from customers prior to the delivery.
Saves Time and Money
Dispatch software comes equipped with features like dynamic route optimization and automation that account for potential traffic-related delays, job priority, pre-assigned jobs, and location. It also saves the time invested by teams in back-office operations while reducing errors and paperwork and doing calculations with more reliable accuracy. A good dispatch software ensures completion of maximum jobs with efficiency and allows room for more productivity by saving valuable resources.
Provides an Incredible Customer Experience
A successful business is all about customer experience and dispatch software ensures just that for you. The increased efficiency with the help of error-free scheduling, and comparative analysis improves the entire process. With automation and access to machine learning, dispatch software is a reliable tool for providing valuable information to customers by sending timely system-generated notifications. And an informed customer is a happy customer.
Tracks and Analyzes Data
One of the biggest advantages of using dispatch software is that it provides you access to valuable data. You can get detailed reports, analyze metrics, and gain insights for making important decisions that can help you improve productivity and expand your business in the future.
In 2020, the total market size of couriers and local delivery services in the United States was more than 114 billion U.S. dollars, according to the data published by Statista. These services rely on the efficiency of the field service providers and that is why the role of service dispatch software systems is increasingly becoming important.