Customers in today’s fast-paced e-commerce landscape are demanding optimized delivery experiences. B2C companies are rising to the challenge with solutions for faster delivery and more accurate tracking, so it’s time for B2B operations to adopt similar technologies.
Our customers have similar needs to those in B2C markets and expect rapid fulfillment/distribution of orders. With courier delivery software, we can follow best practices for improving delivery services, resulting in increased satisfaction.
Take Advantage of the Best Routes
Faster delivery means happier customers, and last mile delivery software makes it possible to minimize delays on all routes. By incorporating current traffic data and anticipating bottlenecks, these programs send drivers on the most efficient course for every delivery. The information can also be used to reduce operating costs by matching the right kind of vehicle to the expected route.
Optimize Fleet Activities
Planning routes with software improves dispatch management by cutting down on the number of empty miles driven by trucks in a fleet. With a clearer picture of package destinations and warehouse locations, companies can schedule pickups and drop-offs to ensure vehicles are full as often as possible and little to no idle time occurs between deliveries.
Stay Connected to Customers
Delays are inevitable when dealing with last-mile delivery. However, the right courier delivery software keeps us in touch with our customers, allowing for instant notification when packages are running late. If customers need a delivery re-routed to a different location, the software handles the transfer and provides drivers with the new route so that they can change course without compromising their schedules.
Improve Driver Performance
Keeping up a fleet is expensive, and money is lost when drivers travel inefficiently, spend too long at delivery stops, or routinely hit congested areas on heavily traveled roads. Dispatching software provides tools to track drivers’ movements and find places where practices can be adjusted to increase productivity. This saves money on fuel, prevents problems associated with driver negligence, and streamlines fleet activities.
Packages delivered to destinations aren’t always picked up by the intended recipients, causing frustration for customers and loss for companies. We can deliver “smarter” by integrating GPS tracking devices into packages and using software to locate, retrieve and return misplaced deliveries to the right locations as soon as possible.
Manage Inventory More Efficiently
Bottlenecks in the supply chain slow down every other step of the fulfillment process. Using software to track the steps leading up to last-mile delivery identifies difficulties and helps us make smarter supply, manufacturing and distribution decisions. It also highlights the items customers order most often, showing which ones require the most stock to ensure consistency in fulfillment.
Implementing courier software solutions to streamline delivery operations and meet the growing need for faster distribution creates a better experience for every B2B customer. By choosing software designed to integrate with existing systems, it’s possible to track and manage inventory from the supply chain to the final destination and provide our customers with superior service.