In the modern, fast-moving world, the volume of deliveries has been exponentially growing each day. The size of the global courier, parcel, and express market has increased from $157 billion in 2010 to $330.34 billion in 2019, according to the data published by Statista. With the growing volume, customer demands have also increased, driving expectations for quicker and more reliable deliveries.
Here are 7 effective tips that can help you optimize your delivery process to meet the expectations of your customers:
#1 Invest in Dispatch Technology
You can’t beat your competition if you do not stay ahead with the latest technology. You can invest in delivery management software that allows you to conveniently manage distribution across your fleet, from the first to the last mile of delivery, according to a blog published by Key Software Systems. It is a highly flexible and customizable solution that can help you save both time and money and improve the overall management of the delivery process.
#2 Set Delivery Priorities
It is extremely important to prioritize your orders so that you can identify certain customers or stops that must be served urgently. Once you define the order’s priority, you can accordingly include it during the route optimization process.
#3 Set Realistic Courier Deadlines
To take on larger sales loads that will help your business continue to grow in a competitive industry, it is important to continually set realistic delivery service timelines. Otherwise, you will end up with unsatisfied customers that will not avail of your service again. You should analyze your supply chain efficiency level and maintain the delivery timeline accordingly.
#4 Utilize Real-Time Order Delivery Tracking
In an article published by Accenture, should should implement a reliable order management software that allows you to make changes and adjustments at a moment’s notice and proactively offer solutions to potential client issues. This way, you can update your customers about their shipment status at real-time.
#5 Ensure Proof of Delivery
To further optimize your delivery process, make sure your drivers collect signatures or scan a bar code when they deliver the shipment. It will help you keep accurate records of when and where deliveries were made and verify them when required.
#6 Process Returns Efficiently
You should have a reverse logistics process in place to manage product returns efficiently. It will help you increase customer satisfaction while reducing delivery costs.
#7 Predict Production Demand
Make use of the collected data from your delivery management software to assess the demands for particular items in some regions. It will help you stay prepared when you receive the orders and deliver them efficiently.
It may seem complex and challenging to optimize your delivery process. However, if you follow these simple tips, you can have an edge over the competition and be well-positioned for success in the coming years. For all of your courier management software needs, we’re here to help drive your business forward!