With constantly advancing technology and the increasing popularity of e-commerce, the customers have raised their expectations from the logistics companies. It is estimated that same-day and instant delivery might reach a combined share of 20% to 25% of the last-mile delivery market by 2025, and might even grow significantly further if the service is extended to cover rural areas, according to an article published by McKinsey & Co.
Distribution software is an important tool being used by logistic companies to match the expectations of their customers. It helps them in maintaining optimal efficiency in the delivery process and maximizing their profits. However, it is important to know how to properly utilize this software to ensure the best results. Here are three such important ways:
#1 Optimize Delivery Routes
With this software, you get access to real-time scenarios such as traffic, weather, construction, and other factors that may affect your delivery schedule. You also get detailed data on delivery routes. You can use this crucial information to make necessary alterations and generate alternative routes to prevent any unnecessary delays. It will help you to significantly bring down the shipping costs while improving the efficiency of the delivery process, says an article by Key Software Systems.
#2 Enhance Customer Satisfaction
As you get detailed customer data from this software, you can predict the shopping behavior of your customer base and develop pricing strategies to drive your sales. You can also keep your customers updated on the delivery status at all times with the help of this software’s real-time tracking software. If your customers prefer delivery of their parcel at a convenient time over faster delivery, you can offer them multiple delivery options as well. This kind of transparency and flexibility will not only enhance the customer experience but will also reduce your overall delivery costs.
#3 Make Use of Automation
You can use this software to improve and automate most of the delivery process and minimize human intervention. It will provide you complete visibility over the business operations – right from scheduling the pick-up to real-time reporting on the status of the delivery. You can constantly supervise each step of the process to minimize any errors. It will not only make the deliveries more efficient but will also make the entire process cost-effective in the long run.
The estimated value of same-day delivery sales has risen significantly from practically zero in 2013 to over four billion dollars in 2018, according to a recent article by Deloitte. If you want to keep up with this on-demand delivery culture, you will have to make the most of your distribution software and improve business efficiency at each step.