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With GPS tracking, you have real-time information about every driver’s whereabouts and can make informed decisions to increase efficiency. For instance, the drivers’ locations can be shared with personnel at loading bays to ensure they have the goods ready for dispatch on time. When you receive customer complaints, you can drill down into the data to identify […]

The increasing demand for e-commerce and steadily rising consumer expectations have put more pressure on retailers to improve the delivery process while keeping a check on the costs. It is estimated that customers spent nearly $791.70 billion online with US merchants in 2020, up a striking incredible 32.4% year over year. This has turned up renewed attention […]

There was a strong trend in growth in last-mile delivery pre-pandemic, which was proving challenging for businesses but also driving innovations. Then came 2020, and the demand for delivery services exploded. If you were a small e-commerce business owner with your own delivery system during last year, you were at an advantage. But think of […]

The supply chain proved to be a critical lifeline during the pandemic-induced restrictions. As the holidays are coming around the corner, we know it will reach its peak for the year. However, disrupted supply chains have caused major issues for companies and economies around the world. As many as 94% of the Fortune 1000 companies are suffering […]

The logistics industry has been witnessing a constantly growing demand over the years. It has given rise to technological advancements and automation to keep up with the demand. However, one of the main areas of interest for the logistics companies in this industry has been last-mile delivery optimization. A recent report indicates that this last […]

Automation is rapidly transforming almost every aspect of the entire parcel delivery chain. You will find businesses of all shapes and sizes implementing Internet of Things (IoT) devices such as RFID chips for automated transportation tracking, delicate warehouse management systems, etc. They are constantly investing in new technology to automate the last-mile delivery process so […]

Courier companies are under constant pressure to improve the order fulfillment experience of their customers. While the value of same-day delivery sales has grown exponentially from practically zero in 2013 to over $4 billion in 2018, nearly 65% of companies have been pushed to offer same-day delivery to their customers. This has encouraged them to turn to […]

Dispatch management is one of the most crucial tasks of a service company aiming to provide fast and efficient delivery operations. The task involves matching customer and equipment needs with appropriate field service workers. Organizations are increasingly choosing to use dispatch software that automates and optimizes field workers’ schedules across geographies thereby boosting productivity. Dispatch […]

The increasing popularity of mobile and its instant connectivity feature has led to a dramatic shift in the way logistic operations are carried out around the world. With a large percentage of the world population using smartphones and accessible 24/7, businesses have had to change their working to include mobile-friendly technologies in the provision of […]

The global courier, parcel, and express market is consistently growing along with rising demand and customer expectations. This market has increased from $157 billion in 2010 to $330.34 billion in 2019, according to the data published by Statista. With the growing volume, the demand for quicker and more reliable deliveries has increased as well. If you […]