Does your current software provider offer a stable and dependable platform?
With most businesses operating 24/7, it is important that your courier management software provide superior reliability and stability, with uptimes in the range of 99.9%. Unplanned downtime has an immediate adverse effect on the company and their customers, touching everything from internal communications to customer relations. Recurring unplanned downtime will cause overall loss of trust by your customer base, revenue loss and anxiety through your workforce. What is your provider's disaster recovery plan? How often is it reviewed? How has it served you in times with unplanned downtime?
Do they take care of you?
Support is a critical element that any dispatch software company provides. When you need help the most, they should be easily accessible, responsive, thorough and accurate with their response. What support resources does your provider offer? What is their support policy? How long do you wait to hear back from them? Are the solutions you are being provided solve your challenge?
How is the integration process?
Integrations is a 3-way relationship between you, your customer and your software provider. Your dispatch management software solution needs to bring a proactive approach to integrating your system with your valued partners. Questions need to be asked in an open forum and answered in an efficient and accurate manner in order to successfully complete the project. What are the requirements of this integration? What is the purpose of the integration? How long will this integration take to be operational? What resources are being dedicated from all parties? What is the cost? These are just a few questions that need to be addressed. Integrations should enhance your company and help you to become attractive to more opportunities. If your current dispatch management software provider is not putting you in position to earn more business and perform at a higher level, it may be time to review your options.
Are you getting the proper reporting and analytics?
Report sand business analytics can pinpoint inefficiencies, uncover pitfalls in your process and highlight growth strategies. Advanced reporting tools equip you with the information you need to increase efficiency and expand profit margins. Executives and management teams are more mobile than ever before and they require reporting and business data on-the-go. Dashboard reporting tools are designed to provide exactly that. How are your existing reporting tools helping you to grow your business or streamline your process? Do you have the dynamic reporting capabilities for executives who are mobile? See more about our dashboard reporting… Vantage Point, an executive level,interactive mobile dashboard reporting app.
Howeffective are communications to your mobile workforce?
Options for mobile communications are plentiful these days. Device options have come into focus over the last few years, with smartphones and tablets being required for business applications. Equipping your drivers with powerful mobile tools with the same in-the-field capabilities of the large national and global courier services will not only elevate your efficiency; it will also help your company become more attractive to new potential customers who are more tech savvy. MobileTekdelivery management software offers full mobile device support (iOS, Android, Windows), and is designed to automate your operations and streamline communications.
Are you rewarding your loyal customers?
Differentiating yourself from the competition is becoming increasingly difficult. The way a company adopts and uses technology can dictate what the customer experience will be. Customers know they have options in the marketplace and empowering your customers with resources and options that your competition doesn't offer, drives brand loyalty and propels new business. How is your Courier Management Software helping you to create brand loyalty?
How are you building your network?
The shared economy buzz has taken over business. What does it mean and how can you get on-board to grow your business? Many companies in the transportation and logistics fields have come together in order to share opportunities across the country. By sharing resources, companies can scale into new markets without the overhead that was once required. You still can open a physical hub if you need to, but you can also leverage the geographic footprint of a company that is already in the location, effectively enabling you to do business in that region without the need for physical office or warehouse space, drivers, employees, etc. How is your Dispatch Management Software helping you to grow your footprint, increase revenue and capture new business without adding costs?